posted October 7, 2019Canopy by Hilton Chengdu City Centre
A Lead Guest Service Enthusiast supervises the Guest Service/Front Office Team to ensure that Enthusiasts are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
As Lead Guest Service Enthusiast, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lead Guest Service Enthusiast is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Lead Guest Service Enthusiasts serving Hilton brands are always working on behalf of our Guests and working with other Enthusiasts. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hello and welcome to Canopy by Hilton Chengdu. Situated in the heart of the fascinating ancient city of Chengdu, our hotel puts you right at the center of the commercial and historic hub. Attractions including Tianfu Square, Chengdu Museum and vibrant Chunxi Road are just steps from our front door. Take a stroll or grab a complimentary Canopy Bike and start discovering your new favorite places. We'll introduce you to the neighborhood with a local welcome gift at check-in.
At Canopy, we've got you covered. Located on floors 23 to 31 in the Leading Center’s West Tower, the hotel boasts expansive views of Tianfu Square and the skyline. Our Just-Right Rooms feature home comforts like a 55-inch HDTV, free WiFi and espresso machine. Relax on a comfortable bed designed exclusively for Canopy. Choose a suite for extra amenities, a separate living area and a bathroom with shower facing Tainfu Square.
Start the day with a complimentary artisanal breakfast in Canopy Central or have a Canopy Break Fast Bag delivered to your door. Our café serves up a fusion of Western and Asian cuisine in our delicious tapas sharing plates. Enjoy complimentary craft beer, wine and cocktail tastings each night in our lively bar, the perfect venue for socializing.