Search 16,848 current hospitality jobs

Front Desk Team Member

posted October 8, 2019

Hampton Inn Phoenix-Midtown-Downtown Area
Phoenix, AZ
773800 l

About This Job


We know applying for a new job takes some confidence and at OTO Development, we want you to feel that we have that confidence in you. To help with that, we want to share more about our company culture, our philosophy about business and how we feel hospitality should be. Take a look at our job description and our company info and go ahead…apply! We want you to be a part of the OTO team!


OTO Development was established in 2004 by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do. We believe in green design and superior sustainability as well community service and a commitment to our employees. And in case you were wondering, OTO represents the initials of our founders so we not only believe in what we do, we are proud to put our name behind it.

On most days, you will:

• Assist guests with their check-in and check-out procedures and throughout their entire stay

• Work proficiently on the hotel’s electronic reservation system as well as other computer programs to ensure a seamless workflow

• Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty

• Anticipate guests’ needs and go out of your way to maximize the guest experience

• Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guests



Yes, this position is called Front Desk Team Member but it could also be called: Director of First Impressions, Ambassador of Smiles or Front Desk Hero. At OTO Development, our Front Desk staff is the face of our hotels, the core of our character and the shiny book jacket to a great novel. Want to help us write our next bestseller?

You love working with people and get a kick out of playing the role of concierge in order to ensure guest satisfaction and loyalty (and fun!).

Your friends say you are a great listener…and our guests will, too!

You are not just a problem solver but also a solution finder and you can handle the hectic moments and the quiet ones with the same grace and composure.


About This Employer

Hampton Inn Phoenix-Midtown-Downtown Area

160 W. Catalina Drive
Phoenix, AZ 85013


172 Room Hotel

Follow us:

Conveniently located hotel in Phoenix Midtown area.

Situated just north of downtown, Hampton Inn Phoenix-Midtown-Downtown Area is next door to St. Joseph’s Hospital and Barrow Neurological Medical Center and 6.7 miles from Phoenix Sky Harbor Airport (PHX). Our hotel is just minutes from some of the area’s top attractions such as the Heard Museum, Chase Field, Phoenix Art Museum, Talking Stick Resort Arena and much more. Plus, the Valley Metro Light Rail system is a short walk from our front door, giving you easy access to downtown Phoenix and other Phoenix attractions.

If you’re in town on business, you’ll appreciate our proximity to corporations such as United Healthcare Group, Dignity Health, IBM and Century Link. The Phoenix Convention Center is just three miles from our Phoenix area hotel and is easily accessible via the Valley Metro Light Rail system.

Enjoy complimentary parking and WiFi throughout the hotel. Start your day right with Hampton’s free hot breakfast. If you’re in a rush, grab a Hampton’s On the Run™ Breakfast Bag, available Monday through Friday. Unwind after a long day in one of our comfortable guest rooms complete with microwave and mini-fridge.

Relax in the sunshine by the sparkling outdoor pool or de-stress with a workout in the fitness center. With a business center, 800 sq. ft. of versatile function space for up to 60 guests, and a central location near downtown Phoenix, the Hampton Inn Phoenix-Midtown hotel serves as an ideal venue for events and meetings in Phoenix.