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Guest Room Attendant

posted October 12, 2019

Embassy Suites by Hilton Lubbock
Lubbock, TX
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Housekeepers needed at the Award Winning Embassy Suites in Lubbock Texas
716573 l

About This Job

Room Attendant

Job Description

A Pearl Room Attendant reports directly to the Executive Housekeeper and is responsible for fostering the Pearl culture within the housekeeping department for Pearl Hospitality.  A Pearl Room Attendant must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential. 

The Room Attendant is responsible for the successful organization and cleanliness of their assigned rooms in the hotel.  The Inspectress must ensure that they are providing exceptional customer satisfaction by continually training on the Pearl touch points of the hotel and ensuring their focus on our Pearl touch points at all times.   The Housekeeping department must be executed at the highest level of professionalism and courtesy.  The Room Attendant must drive results through proper cleaning that meets or beats Pearl and brand standards.  The Room Attendant must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

Responsibilities – (not limited to)

*Foster the Pearl culture

*Passion and commitment to the department at an ownership level

*Ensure compliance with brand standards as well as the Pearl standards and procedures

*Ensure hotel cleanliness is maintained to the highest level with attention to detail

*Maintain effective and open communication

*Foster teamwork

*Must possess high energy, professionalism and confidence every day and in every way

*Be a highly motivated and enthusiastic

*Clean assigned rooms timely and completely following and complying with Pearl and brand standards

*Adhere to proper instructions of cleaning agents

*Treat all Lost and Found items with care and properly bag and tag and turn in to supervisor daily

*Participate in Pearl stand-ups and meetings with enthusiasm and commitment to success

*Deliver the best product at the highest standards

*Must be able to conduct daily business with integrity and be ethical at all times

*Treat guest, associates, vendors and co-workers with professionalism and respect at all times

*Must maintain a safe working environment through ongoing compliance of safety guidelines

*Understand and comply with emergency procedures

*Ensure complete knowledge of proper cleaning and procedures and standards

*Ensure approved uniforms are being worn at all times with nametags

*Ensure all work areas, storage areas and housekeeping carts are organized and well maintained

*Provide a clean and comfortable room for each guest every day

*Provide cleanliness and standards of the meeting areas, public areas and back of the house

*Interact positively with customers and take action to resolve issues to maintain high guest satisfaction

*Ability to scrub and scour surfaces extending arms over head to perform cleaning tasks

*Ability to push and/or pull equipment such as a housekeeping cart and vacuum

*Comply with attendance rules and be available to work on a regular basis

*Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates


Physical Requirements   - (not limited to)

*Must be able to repetitively lift, push, pull, and carry up to 75 lbs.

*Must be able to repetitively stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.

*Must be able to recognize, register, and respond visually to color and depth perception.

*Must be able to communicate verbally and in writing.

*Must be able to work around moderate noise level.

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About This Employer

Embassy Suites by Hilton Lubbock

5215 South Loop 289
Lubbock, TX 79424

(806) 771-7000

156 Room All Suite

embassysuites3.hilton.com

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At A Glance

Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This fine hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center.

This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception*. Guests enjoy an inviting indoor pool and modern fitness center.

Book a meeting or plan an event at this Lubbock hotel, with the largest meeting room measuring 1,896 sq. ft. Business guests also appreciate the fully equipped BusinessLink™ business center with professional amenities such as a printing service.