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Guest Services Agent

posted August 14, 2019

Element Bozeman
Bozeman, MT
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We’re looking for bright associates to join our team. The renewing environment found at Element hotels creates a home away from home not only for our guests, but our associates as well. Element associates believe in the power of community and are vibrant, smart and adaptable.
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About This Job

Job overview

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Requirements

  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent.
  • Must be able to work days, nights, and weekends.
  • Two years Customer Service Experience required.
  • Hotel Experience Preferred.

What you will be doing

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
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About This Employer

Element Bozeman

25 East Mendenhall Street
Bozeman, MT 59715

(406) 582-4972

104 Room Hotel

www.marriott.com

Our Hotel

Element Bozeman makes it easy to discover Main Street just one block away and its many restaurants and shops. Also nearby are Montana State University and the Museum of the Rockies. Bozeman Yellowstone International Airport (BZN) is 10 miles away. Guests can maintain their balance. Our state-of-the-art motion fitness center, refreshing salt water pool and healthy food options all help guests be at their best. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing and unwinding. Our open-flow guest rooms are designed to meet all your needs, with fully-equipped kitchens, the signature Heavenly Bed and more, all thoughtfully arranged to rejuvenate travelers for work or play.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.