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Guest Service Agent

posted May 16, 2019

SpringHill Suites Louisville Airport
Louisville, KY
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Excellent place to work, with great benefits and travel perks.
755548 l

About This Job

JOB DESCRIPTION 

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....


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About This Employer

SpringHill Suites Louisville Airport

820 Phillips Lane
Louisville, KY 40209

(502) 361-9009

120 Room All Suite

www.marriott.com

Our Hotel

SpringHill Suites Louisville Airport is the ideal choice among hotels in Louisville, KY for business trips, vacations, and events. We offer an incredible location next to the Kentucky Fair & Exposition Center, Kentucky Kingdom, adjacent to the Louisville International Airport, and much more. As one of the most conveniently located Louisville, KY hotels, SpringHill Suites is minutes from YUM Brands Headquarters and the University of Louisville. Enjoy premium amenities like a 24-hour shuttle service, 24-hour fitness center, indoor pool, and complimentary HOT breakfast. We offer 120 over-sized suites featuring 25% more space than traditional hotel rooms. In-room amenities include a microwave, mini-fridge, coffee maker, sofa bed, large work desk, high-speed Internet, plush bedding, and flat-panel TV. With plenty of meeting space, our hotel is the ideal venue for events up to 60 guests.