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Guest Service Agent

posted July 30, 2019

Residence Inn by Marriott Southington
Southington, CT
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Residence Inn by Marriott Southington

778 West Street
Southington, CT 06489

(860) 621-4440

94 Room Extended Stay

www.marriott.com

Our Hotel

Surrounded by several of the city's most prominent destinations, Residence Inn Southington offers the ideal location for any business or leisure traveler. Our stylish, all-suite hotel is just moments from Lake Compounce, Crystal Bees and the Stanley Black & Decker corporate office. Retreat to our apartment-style suites following a day of business or sightseeing to enjoy our fully equipped kitchens, complimentary Wi-Fi and separate living and sleeping areas. Start each morning by fueling up at our free breakfast buffet. Whether you want to lift weights in our 24-hour fitness center, featuring cardio equipment and free weights, or take a lap in our indoor saltwater pool, you'll never have to let a workout pass you by.