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Overnight Room Service Cashier/Operator Part-Time

posted February 13, 2019

The Charles Hotel
Cambridge, MA
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599949 l

About This Job

Exhausted from a hectic day of travel and nonstop meetings, our guest reaches for the phone. SO hungry! Your prompt friendly response, offering helpful menu information and just the right suggestions, bring instant relief. You note selections clearly to ensure speedy kitchen preparation, special requests are met, settings and condiments are just right, and the check accurately totaled. You understand what “around-the-clock” room service means to guests. And you take pride in delivering genuine care and getting it right the first time, and can elevate our guests’ experience with just one phone call.  If this is you, you’ll have many opportunities to make an impact as a valued Room Service Cashier with The Charles Hotel.

As Room Service Cashier, you will

  • Respond graciously to all room service orders, providing menu offerings and helpful suggestions, estimating delivery time and check information, to provide an excellent guest experience.
  • Expedite accurate orders to kitchen and delivery staff, clearly noting special requests and guest count to ensure correct settings and condiments, for optimal guest experience and cost control. Accurately process guest checks and cash handling.
  • Pitch in and do the right thing. Complete shift sidework to help your fellow associates and enable focused guest care. Enthusiastically respond to guest needs, issues and comments without delay, sharing important info with the shift supervisor.

Fundamentals

This is an overnight position for 2 nights per week from 11:00pm to 6:00am. The ability to read, write and communicate effectively in English is required, with a second language helpful. One year’s experience in a food services field is also helpful.  The ability to operate a computer, cash register, calculator, and multi-line telephone system is required.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

The Charles Hotel

One Bennett Street
Cambridge, MA 02138

(617) 864-1200

295 Room Hotel

www.charleshotel.com

Our Hotel

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guide has designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts.