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Sales Assistant

posted March 28, 2019

SpringHill Suites Peoria Westlake
Peoria, IL
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667919 l

About This Job

Job overview

Works with the DOS or Catering/Sales Manager to meet hotel sales goals. Performs a wide range of clerical and administrative duties in order to support the daily operation of the sales department.

What you will be doing

  • Assists with identifying and soliciting new accounts
  • Assists with maintaining existing accounts
  • Assists with achieving monthly revenue booking goals
  • Assists with completing daily/weekly/monthly reports
  • Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
  • Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
  • Ensures all documents are completed accurately and on time and maintains sales records and filing system
  • Reserves conference space and books blocks of rooms for guests
  • Assists with set up, maintaining, and clearing of banquet space before and after events
  • Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
  • Follows up with past clients to ensure guest satisfaction
  • Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.. to ensure that all deadlines are met
  • Responds to all guest inquiries and third party meeting leads in a timely fashion
  • Details banquet event orders and distributes to staff
  • Creates and maintains group blocks and catering/banquet events in the property PMS systems
  • Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
  • Works closely with front desk to ensure accuracy of reservations, groups, events
  • Works client-related special events
  • Abides by Prime Time Selling hours
  • Other duties as assigned

Requirements

Education & Experience
  • Minimum of High School education, post-high school education preferred
  • Minimum of one year in hotel or conference Catering/Sales Assistant role
Knowledge, Skills, and Abilities
  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills
  • Ability to exceed expectations of guests and team members
  • Negotiating Skills
  • Strong computer skills
  • Must have flexible work hours that may include evenings, weekends, and holidays
  • Sales Focus
  • Written Communications
  • Approachability
  • Time Management
  • Integrity/Trust
  • Functional Technical
Competencies
  • Commitment to Task:  Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills:  Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility:  Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative:  Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
  • Managing Execution:  Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.  
  • Teamwork:  Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

Schulte Hospitality Group is an Equal Opportunity Employer.

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About This Employer

SpringHill Suites Peoria Westlake

2701 West Lake Avenue
Peoria, IL 61615

(309) 681-2700

124 Room All Suite

www.marriott.com

Our Hotel

Located in the heart of the Peoria, the SpringHill Suites Peoria Westlake is 5 minute drive to Caterpillar World Headquarters, the Peoria Civic Center and Bradley University. This stylish all-suite hotel makes every trip a memorable experience with amenities like complimentary WiFi to help you stay connected in your room, a kitchenette with mini-fridge and microwave, and a comfortable pullout sofa bed in each suite. After a revitalizing sleep in our signature bed, get energized in our 24-hour fitness center then enjoy healthy and indulgent options at our free hot breakfast buffet. Relax in our whirlpool or indoor pool before hitting the town. Downtown Peoria shopping, dining, and nightlife are just minutes away. Westlake Shopping Center and dozens of restaurants and shops are within walking distance.