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Front Desk Agent in Los Angeles

posted October 31, 2018

Hollywood Inn Suites Hotel
Gardena, CA
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Why not work at a new Modern Boutique hotel and engage with guests from all over the world! We are looking for vibrant front desk agents to make our guests smile when they walk in the door, and when they walk out.
729516 l

About This Job

Job brief

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Hotel Front Desk Agent responsibilities include:

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Up sell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and Expedia
  • Customer service attitude
  • Excellent communication and organizational skills
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About This Employer

Hollywood Inn Suites Hotel

1030 W. El Segundo Blvd
Gardena, CA 90247

(424) 266-9450

Our Hotel

An ideal location near LAX. Welcome to the Hollywood Inn & Suites. An all-new boutique hotel experience, we offer modern style and home-like comfort with suites that are better than most big brand hotels.

A brand-new all-suite hotel, each room is loaded with smart amenities like a mini-fridge, 50" flat screen TV, WiFi, work desk with chair, backlit mirror in the bathroom, and more.