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General Manager

posted July 30, 2019

Hotel Milo Santa Barbara
Santa Barbara, CA
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734738 l

About This Job

Opportunity:  General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hotel Milo Santa Barbara

202 West Cabrillo Boulevard
Santa Barbara, CA 93101

(866) 547-3070

122 Room Hotel

hotelmilosantabarbara.com

Our Hotel

Hotel Milo, invites visitors to breathe in fresh Pacific air and revel in perpetual summers that stretch from beaches to mountains to vineyards. Blending contemporary beach-chic décor and classic Spanish Colonial architecture, Hotel Milo features vibrant beachy accommodations and beautiful pools and gardens that celebrate the California surf and sun.

Hotel Milo is the consummate host with a wealth of local knowledge for discovering Santa Barbara. A region of extraordinary natural beauty combined with a sophisticated but friendly small-town vibe, Santa Barbara presents a sliver of paradise that has inspired countless foodies, artists and surfers alike. 

Guests can hop on a Hotel Milo beach cruiser bike for a short ride to the wharf or watch the sunset from their paddleboard. When guests return to Hotel Milo we invite them to unwind in its lush gardens and refreshing pools. Guests will rest easy knowing this has been one of life’s most memorable experiences.