POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Any other duties / tasks as requested by management.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education plus schooling in hospitality management, business or related experience. Two or more years of related experience. Familiarity with hospitality industry practices preferred.
Skills and Abilities: Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures, schedule, motivate, train, monitor and address staff performance. Knowledge of housekeeping principles and practices.
Working Conditions & Physical Effort:
Physical work is a primary part of job. Work is normally performed in an interior hotel environment. While performing job duties, Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicles. Must be flexible in in the mornings and evenings.
Welcome to Pullman Miami Airport Hotel, a tropical paradise elegantly decorated and overlooking a peaceful blue lagoon. For the modern-day traveler, Pullman Miami Airport is conveniently located minutes away from Miami International Airport (complimentary shuttle), the port of Miami in Downtown, South Beach and world class shopping at Dolphin Mall. Whether traveling for business, pleasure, or before a cruise, this contemporary Miami hotel will exceed the needs of guests seeking a luxurious experience.
Our 281 Miami rooms and suites feature tranquil views of the Blue Lagoon or sparkling vistas of the Miami skylines.The Pullman Miami Airport rooms are awash in soothing neutral hues with pops of lavender and stylishly appointed to highlight the best of the Pullman experience with modern furnishings.