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At Your Service Agent

posted January 12, 2019

Palm Beach Marriott Singer Island Beach Resort & Spa
Singer Island Riviera Beach, FL
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Amazing Benefits to include complimentary shift meal, paid life insurance, paid STD, Medical, Dental, Vision, LTD, covered parking, 401(k) with co. match, PTO, Vacation, Industry Discounts and more....
730113 l

About This Job

Palm Beach Marriott Singer Island Beach Resort & Spa is seeking a Full Time AYS Agent to join our team at our award winning resort!


Job Description

To ensure friendly, hospitable and efficient service to guests on the telephone and in the PBX/guest service center, at all times. Be able to understand and satisfy all customer requests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.


ADMINISTRATIVE
  • Answer phones within 3 rings using proper greeting and etiquette.
  • Be able to explain details over the telephone and be able to explain all equipment available to the guest in a professional, friendly manner.
  • At all times when communicating over the telephone, maintain a tone of voice and vocal demeanor that is clear, unhurried, and friendly.
  • If the caller is reporting a problem, empathize, apologize, provide a meaningful solution, and anticipate the caller’s needs to avoid any need to place a repeat call.  Inform your supervisor in case of complaints and other challenges.
  • Before transferring a call, explain to the customer that you will transfer to the requested phone and await the customer's reply before transferring a call.
  • Update and maintain the Guest Response System.
  • Understand how to program wake-up calls in the system. Prepare the wake-up list accurately. Make sure that you use an accurate rooming list for group wake-up calls.
  • Knowledgeable about telephone equipment, PC equipment, fax machine and copy machine.
  • Be familiar with all Standard Operating Procedures.
  • Be completely familiar with all emergency procedures and the fire system. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
FINANCIAL
  • Know how to charge and credit, conforming to cash handling procedures.
  • Charge guests according to Standard Operating Procedures.
GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.
  • Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 

  • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

About Palm Beach Marriott Singer Island Beach Resort and Spa

The Palm Beach Marriott Singer Island Beach Resort and Spa is a full service resort hotel, managed by Urgo Hotels & Resorts. As a Marriott employee you will receive discounts at Marriott hotels worldwide and great benefits: Medical, Dental, Vision, Company paid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

An Equal Opportunity Employer M/F/Disabled/Veterans and Drug Free Workplace

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About This Employer

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

(561) 340-1700

192 Room Hotel

www.marriott.com

Our Hotel

Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.