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Spa Concierge/Front Desk

posted January 12, 2019

Palm Beach Marriott Singer Island Beach Resort & Spa
Singer Island Riviera Beach, FL
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Looking for an exciting career with an award winning ocean front resort? Look no further, join us at the Palm Beach Marriott Singer Island Beach Resort & Spa!
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About This Job

Palm Beach Marriott Singer Island Beach Resort & Spa is seeking a Spa Concierge to join our team at our award winning resort!


Job Description

Greet and register guests, provide prompt and courteous services, and check out upon completion of the treatments.  Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.


 ADMINISTRATIVE
  • Answer phones within 3 rings using proper greeting and etiquette.
  • Maintain a tone of voice and vocal demeanor that is clear, unhurried, and friendly.
  • Be knowledgeable about the spa services and treatments available and make suggestions from all sections of the spa menu.
  • Make every effort to accommodate the guest’s requirements; if necessary, offer alternatives according to standard procedures.
  • Schedule all appoints. Review all treatments for the following day and call the guests on the contact number in the reservation system to confirm the details.
  • Greet guests as they arrive and review the treatment, times, costs and payment, and all notes on the reservation during check-in.
  • Escort the guest to the locker room or introduce the guest to another associate who may escort them on a facility tour or to the locker room.
  • During the check out process, the receptionist should be alert to up-selling opportunities.
  • Knowledgeable about all treatments and actively promote those most profitable. 
FINANCIAL
  • Post, correct, or adjust charges to guest account as necessary.
  • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
  • Maintain accuracy in cash handling procedures.
GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 

  • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
  • Full Time PM position 32 to 40 hrs. 5 days a week
  • Required to work weekend days Saturday and Sunday at least 2 times per month and at Management discretion.
  • 12-8 pm other times may apply as needed.

About Palm Beach Marriott Singer Island Beach Resort and Spa

The Palm Beach Marriott Singer Island Beach Resort and Spa is a full service resort hotel, managed by Urgo Hotels & Resorts. As a Marriott employee you will receive discounts at Marriott hotels worldwide and great benefits: Medical, Dental, Vision, Company paid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

An Equal Opportunity Employer M/F/Disabled/Veterans and Drug Free Workplace

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About This Employer

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

(561) 340-1700

192 Room Hotel

www.marriott.com

Our Hotel

Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.