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Guest Service Agent (Front Desk)

posted January 12, 2019

SpringHill Suites Houston Downtown/Convention Center
Houston, TX
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712215 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

SpringHill Suites Houston Downtown/Convention Center

914 Dallas Street
Houston, TX 77002

(713) 655-0002

167 Room All Suite

www.marriott.com

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Our Hotel

Be among the first to experience the brand-new SpringHill Suites Houston Downtown/Convention Center. The most recent member of the Houston Downtown Marriott Center complex, our all-suite hotel sits in the historic Humble Oil building, just steps from George R. Brown Convention Center. Travelers can leave their ordinary travel routines behind as they step into a stylish blend of comfort and convenience while enjoying the modern amenities needed to stay refreshed and focused -- all at an affordable price. We invite our guests to start their day indulging at our complimentary hot breakfast buffet, then get themselves moving in our state-of-the-art fitness center. The sparkling outdoor pool is great to take advantage of when the temps are hot. When it's time to relax, guests can let the stress of the day melt away as they make themselves at home in contemporary suites with luxurious bedding, free Wi-Fi and separate spaces to work and relax.