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Front Desk

posted December 20, 2018

Econo Lodge Inn & Suites Triadelphia - Wheeling
Triadelphia, WV
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Highlands area hotel seeking customer oriented team member to add to award winning team!
675856 l

About This Job

Summary:

You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.

What you will be doing

  • Offers guests assistance whenever possible
  • Resolves escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
  • Represents and promotes the property in a positive manner
  • Ensures systems and procedures are in place and followed for guest safety and security
  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
  • Compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.


The ideal candidate for this position


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits

  • Free on site parking
  • Discounted hotel stay
  • Holiday Pay

Compensation: Depends on experience

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About This Employer

Econo Lodge Inn & Suites Triadelphia - Wheeling

87 Jenkins Lane
Triadelphia, WV 26059

(304) 547-1380

119 Room Hotel

www.choicehotels.com

Managed by

ECONO LODGE INN & SUITES TRIADELPHIA - WHEELING

Feel confident and capable when traveling to Tridelphia, WV with our pet-friendly Econo Lodge Inn & Suites®Tridelphia - Wheeling hotel, an easy stop on the road near WesBanco Arena.

There are many attractions near our non-smoking Tridelphia, WV hotel, including The Highlands Shopping Center. Explore some of the areas other destinations, such as:

  • Stiefel Fine Arts Center
  • West Virginia Independence Hall
  • Wheeling Suspension Bridge
  • Wheeling Island Racetrack & Gaming Casino
  • Oglebay Park

Saving money in Triadelphia doesn’t have to feel cheap. At our economical hotel, we respect your budget while still offering the amenities you’re looking for. We want to make travel a little easier on everyone, which is why we offer a seasonal outdoor pool, fitness center, pool tables and a full service lounge. Other amenities at our Tridelphia hotel include:

  • Free Easy Starts® hot breakfast
  • Free WiFi
  • Laundry facilities
  • Free coffee

Each guest room gives you the basics you need when staying on the road with microwaves, refrigerators, hair dryers, irons, and ironing boards. Select suites feature desks, flat-screen TVs and sofa sleepers.

This Econo Lodge hotel cares about the environment and has taken active steps to support green hotel practices.