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Host(ess) Part-Time

posted May 14, 2019

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
Fort Lauderdale, FL
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759138 l

About This Job

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

 

The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; and has knowledge of food and beverage operations.

Breakfast shifts may begin as early as 4:30 AM.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Greet guests as they arrive and seat them.

  • Monitor surrounding and report concerns to supervisor.

  • Complete closing side duties.

  • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.

  • Reports any deviations from policies, procedures, brand standards and regulations to management.

  • Complies with all guest service basics such as uniforms, name tags and proper guest greeting.

  • Knowledgeable on hotel facilities and services to assist guests as appropriate.

  • Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

  • Impresses guests with quality and timely service in a pleasant and friendly manner.

  • Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.

  • Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.

  • Respond in positive, calm tone to guest and team members at all times.

  • Resolve guest complaints, ensuring guest satisfaction.

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Attend training, meetings, and other department events, as scheduled.

  • All other duties as assigned by manager.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience


  • High school education or related experience.  

  • One or more years experience in food & beverage industry, preferably as a host(ess)

  • Familiarity with hospitality industry practices preferred.  

Skills and Abilities


  • Ability to understand and provide friendly guest service.

  • Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.

  • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages Record the details of the order from the guests check for accuracy.

  • Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.

  • Attention to details with good organizational and efficient time management skills.

  • Great customer service skills and demonstrated willingness to exceed guest expectations

  • Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

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About This Employer

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel

299 North Federal Highway
Fort Lauderdale, FL 33301

(954) 945-9500

209 Room Hotel

www.marriott.com

Managed by

Our Hotel

THE DALMAR is the first luxury lifestyle hotel in downtown Fort Lauderdale, offering independent design that links West Coast style to an East Coast vibe, with nostalgic nods, contemporary flair, and timeless twists. Each of our 209 guest rooms and suites—some with balconies—affords beautiful views of downtown to the beach. In-room technology includes a 55-inch LCD TV, WiFi for streaming, Alexa and iPad for on-command services. Luxurious linens rest atop a premium pillow top mattress. Bathrooms feature spa showers and exclusively curated bath amenities. Keep fit in the 24-Hour fitness center, take a swim in our outdoor pool, attend a session in the yoga studio, or jump in a shuttle to get to the nearby Beach. Enjoy a night out in Sparrow, our rooftop bar and peer from our 25th story looking over-top of the south Florida coastline. We also offer 4 other dining and drinks options that are popular with the locals.