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Front Desk Agent Part-Time

posted January 11, 2019

Holiday Inn Chicago Mart Plaza River North
Chicago, IL
Come play a vital role in our organization! At our Front Desk!
664836 l

About This Job

Front office personnel will be an effective first line of contact with all guests and clients by using a friendly and outgoing personality to greet guests, facilitate guest arrival and departure, and respond to requests.  


  • Help maintain a positive guest experience.  Smile, be helpful and friendly while providing quick and accurate service.
  • Respond in a timely and courteous manner to all guest questions or requests.
  • Provide professional and courteous service while performing check-in/check out process. 
  • Obtain a method of payment (MOP) for  all hotel guests and ensure that this MOP will be sufficient for the duration of the guests stay.
  • Provide information to the guest regarding the hotel, functions being held, amenities and services available, the surrounding community, points of interest, directions and other items the guest requests.
  • Post charges to guest room accounts using PMS system.
  • Responsible for maintaining proper level of cash bank at all times.
  • Prepare accurate reports regarding cash receipts and pay-outs for accounting department. 
  • Satisfying guest complaints and taking steps necessary to ensure that these complaints do not happen again.
  • Inform other departments of the special needs or requests of guests so they may respond in a timely manner.


  • Working with a great group of people!
  • Medical/dental/vision insurance
  • Long and short term life insurance
  • 401K
  • Tuition reimbursement
  • Discounted hotel stays at both IHG and Hostmark brands

About This Employer

Holiday Inn Chicago Mart Plaza River North

350 West Mart Center Drive
Chicago, IL 60654

(312) 836-5000

521 Room Hotel

Our Hotel

Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. 

Meet for cocktails at our chic Cityscape Bar and drink in a skyline view considered the best in Chicago. Stop in for a leisurely breakfast buffet, or enjoy a new take on comfort food with a hearty dinner at Merchants Cafe. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, hip nightclubs and must-see destinations like the Magnificent Mile and Willis Tower Skydeck.