posted May 15, 2019Moxy Washington, DC Downtown
We're looking for fun-hunters who can show off some Moxy Spirit! Apply today to join the Moxy DC Welcome Crew!
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred. Experience with Marriott Systems a plus. Must be able to work flexible days and shifts, including weekends and holidays.
Our unique hotel pairs funk-inspired furniture with innovative amenities for your getaway to Washington, D.C. Visitors can enhance their Instagram catalog with images captured at nearby attractions including the White House, eclectic dining destinations or with the stimulating curations at the Smithsonian. Housed in our brand-new hotel, guests can fully embrace our bright and open lobby offering Plug and Meet gathering areas with ergonomic seating, large writing walls and flat-panel TVs. When hunger strikes, the bar offers a full barista station and freshly baked French pastries, shifting in the evening to feature wine by the glass, local brews and expertly crafted cocktails to pair with light appetizers and flatbreads. Guests can wrap up a long day in their stylishly chic rooms featuring furiously fast Wi-Fi, flat-panel TVs and décor that is nothing short of thoughtful and fun.