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Front Desk Agent / Guest Host

posted December 3, 2018

Hotel Chimayo de Santa Fe
Santa Fe, NM
508570 l

About This Job

Heritage Hotels & Resorts 

Heritage Hotels & Resorts, Inc. offers guests an authentic Southwestern experience in New Mexico’s best tourist destinations. Each of our hotels and resorts in New Mexico celebrates the rich, multi-cultural heritage of the Southwestern United States, drawing from our unique blend of Native American, Mexican, Spanish and American Western cultural and historical influences. Through our architecture, interior design, original artwork, landscaping, entertainment, and cuisine, Heritage Hotels & Resorts provides guests with an authentic, cultural experience. 

Our elite Front of House teams are meant to ensure all guests have an unforgettable stay, extraordinary experience and leave our properties as advocates for the Heritage brand. First impressions set the tone for an entire guest stay.

 Santa Fe

Our One of a Kind Santa Fe Properties Include: Eldorado Hotel & Spa, The Inn & Spa at Loretto, Hotel St. Francis, Hotel Chimayo & The Lodge at Santa Fe

 Guest Host

The purpose of this position is to establish a remarkable first impression with all guests. In this position, you will be the main point of contact for guests throughout their stay. The Guest Host reports directly to the Front Office Manager. Essential hospitality & customer service standards must be used at all times: eye contact, smile, speak first, and engage in polite conversation (if time permits). 


-Welcome & check in guests in our one of a kind lobby

  • Articulate the story, inspiration and purpose of the property to our guests

-Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.

-Manage all aspects of our reservations system

-Upsell room types, dinner reservations & spa appointments

-Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. Providing room upgrades and amenities when applicable

-Answer the phone, make reservations, take and distribute messages or mail and redirect calls

-Respond to guest challenges and find the appropriate resolution in a professional and timely manner 


-Excellent communication skills

-Passionate about people

-Outgoing, Confident, Creative and Polished

-Enduring Work Ethic & eager to learn

-Personable and well spoken

-Thrives in a team environment

-Ability to multitask in a high paced environment while maintaining organization and poise

-Aptitude in resolving issues with a customer-focused orientation

-Ability to handle money accurately and operate a point of sale system when needed

- Ability to lift up to 25 lbs. while using proper lifting techniques and equipment

- The responsibilities outlined are some, but not limited to the items listed. Additional responsibilities will be required.

- EOE/Drug-Free Workplace

Compensation: 13.45


About This Employer

Hotel Chimayo de Santa Fe

125 Washington Avenue
Santa Fe, NM 87501

(505) 988-4900

56 Room Hotel

The Hotel Chimayó in the Center of Historic Santa Fe, New Mexico

Nestled in the heart of downtown Santa Fe, just steps from the historic Santa Fe Plaza, Hotel Chimayo de Santa Fe offers an authentic Northern New Mexico escape. More than 400 years of authentic, artistic tradition welcomes guests to Hotel Chimayó de Santa Fe, creating an ambiance drawing from the multi-layered story of the community.

From the original artwork in every room of our Santa Fe hotel to the décor and colors of the public areas, the unique traditions of Northern New Mexico are present in even the smallest decorative elements. Learn more about New Mexico travel and Santa Fe by visiting our Explore Santa Fe page. 

Just one block from Santa Fe's historic Plaza in downtown Santa Fe, Hotel Chimayó is the ideal location for exploring Santa Fe - one of the top five destinations in the world - and experiencing New Mexico travel. World-class shops, art galleries, museums, restaurants and nightlife are all within walking distance of our boutique Santa Fe hotel. Explore the Palace of the Governors, the Georgia O'Keeffe Museum and Canyon Road art retailers.