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Concierge Supervisor

posted January 14, 2019

Boca Raton Resort and Club, A Waldorf Astoria Resort
Boca Raton, FL
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498833 l

About This Job

Description

The Boca Raton Resort & Club is seeking a full time Concierge Supervisor.


The Concierge Supervisor would be responsible for providing support to the concierge department for all guests, ensuring complete guest satisfaction. Ensuring the guest has immediate and effective service, as well as a good first and last impression of the resort. Ensuring guest room accommodations and special requests are met. Greet and welcome any and all VIP and Social arriving guests at the main hotel. Assist all guests on a friendly and professional manner, with any questions or requests they might have. Assist Director of Guest Services with department scheduling, departmental training and oversees the TWS program.


What will I be doing?


- Answer and assist all guests with inquires, proving information on the Resorts and Boca Raton. Provide direction to guests attending meetings and banquet events. Being knowledgeable of daily activities and group functions. Speak with guests on line to see if we can further assist by having valet bring car around, make reservations, etc. Provide assistance to guests with any questions.


- Offers guests welcome beverage upon arrival. Assisting guests to bellman once checked in at the front desk for assistance with luggage. Assisting guests when there is lines at the front desk for check in and checkout. Speak with front office manager to let know more staff is needed.


- Performs room inspections using IAuditor, oversees lobby area, clean & tidy at all times, removal of trash\glasses. Quality Assurance assistance.


Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About This Employer

Boca Raton Resort and Club, A Waldorf Astoria Resort

501 East Camino Real
Boca Raton, FL 33432

(561) 447-3000

1,041 Room Resort

waldorfastoria3.hilton.com

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Boca Raton Resort and Club, A Waldorf Astoria Resort redefines luxury and fun in south Florida.

Nestled in a Mediterranean inspired historic village and just a few steps from the stunning south Florida coastline, Boca Raton Resort and Club, A Waldorf Astoria Resort is your luxurious home away from home. Many of our charming and sophisticated guest rooms come with a view of the Atlantic Ocean, Intercoastal Waterway, or the marina, and all guest rooms offer the latest amenities for your comfort. We also provide concierge services to cater to your every need.

As a guest of the resort, you also have access to the Boca Beach Club. This dual access to both properties provides an array of fun activities for guests of all ages such as:

  • Golf 
  • Surfing
  • Boating
  • Private beach access
  • FlowRider Wave Simulator
  • Tennis
  • Quest Club, an education and entertaining children's program

Dine at one of our 11 award-wining restaurants or unwind with the ultimate spa experience at the hotel's Waldorf Astoria Spa. Voted as the number one spa in the country by Condé Nast Traveler's Readers' Choice Awards, the resort offers a wide selection of services, including wraps, facials and massages. Our resort also is in the TripAdvisor Hall of Fame, receiving outstanding traveler reviews and the TripAdvisor Certificate of Excellence five years in a row.

Outside of the resort, head to Mizner Park, where a wealth of luxury shopping and entertainment is at your fingertips.