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Complex Director of Human Resources

posted February 4, 2019

The Westin San Francisco Airport
Millbrae, CA
Westin’s workplace culture is designed with the associate experience in mind. Here, associates are empowered to be at their best and to infuse a spirit of well-being into each guest experience ensuring guests leave feeling better than when they arrived.
660979 l

About This Job

Job Overview

To guide and manage the overall provision of Human Resource procedures, regulations and systems, including employment, wage and salary administration, benefits, training, associate/labor relations, organizational development and payroll. Key partner in implementing, achieving and maintaining the hotel and company goals and objectives. 

What you will be doing

Translates business priorities into property Human Resources strategies, plans and actions

Leads and participates in succession management and workforce planning

Supervises and Ensures Human Resources staff is properly trained in all employee-related human resources information to appropriately respond to property employees

Monitor staff turnover and recommend changes and improvements

Establish, maintain and ensure adherence to all personnel-related policies and procedures

Develop, direct and oversee overall hotel recruitment and hiring activities strategies for all exempt and non-exempt positions

Support and uphold company philosophy concerning hiring, associate relations, supervision and disciplinary action

Conduct wage/salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan

Coordinate hotel training programs that provide for specific skills training and management/supervisory development

Monitor the administration of performance appraisals in all departments

Maintain hotel’s human resources information system so as to provide accurate associate records that comply with all applicable federal, state and local laws

Oversee and investigate all associate relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws, and general human and civil rights

Must be familiar with applicable collective bargaining agreements and relevant local labor union(s)

Maintain and administer employment, wage and salary, benefit, OSHA, ERISA, ADA and incentive programs (where applicable)

Provide guidelines, direction and support in the administration of the coaching and disciplinary process


Must be able to speak, read, write and understand the primary language(s) used in the workplace. (English)

Requires good communication skills, both verbal and written. Must be able to read and write to facilitate the communication process

Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.

Must possess basic computational ability

Must possess intermediate computer skills. Must be proficient in all Microsoft Office (Word, Excel, and Outlook) programs

Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA

Thorough knowledge of wage and salary, employment and benefits administration and payroll

Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends

Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times


Bachelor’s Degree preferably in Human Resources, or equivalent education/experience


Four years of progressive human resources experience preferably in the hospitality industry. Hotel Operations Management Experience helpful.

Licenses or Certificates 

PHR, SPHR Certifications preferred. Valid Drivers’ License required.


Schulte Hospitality Group is an Equal Opportunity Employer.



About This Employer

The Westin San Francisco Airport

1 Old Bayshore Highway
Millbrae, CA 94030

(650) 692-3500

397 Room Hotel

Our Hotel

Five minutes from San Francisco International Airport and 20 minutes from downtown San Francisco, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport.Designed with your unique needs in mind, the hotel features more than 20,000 square feet of meeting space and an airport shuttle. An indoor pool, WestinWORKOUT® Fitness Studio, and access to bayfront jogging trails make it easy to stay fit on the road.Each of our 397 soundproof guest rooms and suites is an oasis of quiet comfort. Stay productive with a work desk and High Speed Internet Access, or rejuvenate your body and brain with an amazing night's sleep in the Heavenly® Bed.