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Reservation Sales Agent

posted January 9, 2019

The Scott Resort & Spa
Scottsdale, AZ
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Opportunity to earn monthly incentive bonuses that are above and beyond the competition! ***Monthly bonuses are in addition to a competitive hourly wage***
693593 l

About This Job

Summary of Position:

This position is based at our sister property The Arizona Grand Resort & Spa. This position is a dynamic role that involves handling a high volume of incoming sales calls for all six (6) Classic Hotels & Resorts located in Arizona and California.  

The Reservation Sales Agent must handle a high volume of phone calls, use multiple booking systems to confirm, modify, and cancel reservations. In addition, the Sales Agent must remember property policies and details, complete side work in a timely fashion, and ensure guest satisfaction.

Essential Functions:

  • Answer a high-volume of incoming calls for multiple properties while consistently following our call quality standards on monthly coaching calls.
  • Confirm reservations by offering alternatives, suggestions, and cross selling.
  • Provide guest follow-up as requested.
  • Handle emailed inquiries in a timely manner.
  • Efficiently process assigned responsibilities.
  • Communicate effectively with immediate Supervisor regarding tasks and goals.
  • Use the Property Management System to accurately note details regarding hotel guests, specifically their special needs and requests to ensure a smooth registration upon arrival at the front desk.
  • Other tasks as assigned by the Reservations Manager, the Reservations Assistant Manager, and the General Manager.

Qualifications:

  • Education: High School or GED
  • Experience: Customer Service and Sales Experience Preferred.
  • Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
  • Ability to make independent decisions.
  • Ability to type 35 wpm.
  • Ability to format and write business letters, reports, and summaries using proper grammar, spelling, diction, and style.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform Grand Expectations and AAA Diamond standards.

Personal Characteristics:

  • Competitive, success driven, and goal oriented.
  • Behaves ethically.
  • Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to reservation requests
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
  • Attendance as scheduled is a critical element in all positions at Arizona Grand Resort.
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About This Employer

The Scott Resort & Spa

4925 North Scottsdale Road
Scottsdale, AZ 85251

Telephone (480) 945-7666
Reservations (800) 528-7867

204 Room Resort

www.thescottresort.com

Our Resort

The Scott Resort & Spa artfully blends the upscale appeal of a downtown Scottsdale location with the casual elegance of a lush desert retreat.

Imagine yourself soaking in the sun at our bright and breezy main pool, cocktail in hand from The Canal Club Poolside. Or, if you’re feeling more playful, wade into our sandy beach pool, where sand castles are definitely encouraged.

Delight in this lavishly landscaped oasis by day, and cozy up by the warm, romantic fire pits at night. At The Scott Resort & Spa, you’ll know what it means to get away from it all.