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General Manager

posted February 28, 2019

Hampton Inn Louisville-Airport
Louisville, KY
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754993 l

About This Job

Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.

Experience:

  • Minimum of 3 years’ experience as a General Manager in similar type & size hotel
  • Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
  • Local market experience preferred
  • Hilton experience preferred

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Administers approved incentive programs
  • Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
  • Audits departmental procedures and performance. Modifies procedures as needed.
  • Monitors rooms inventory and merchandising procedures.
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager on Duty (M.O.D.) Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels’ associates
  • Ensures that all new hires are given the proper onboarding experience
  • Ensures that staff is properly trained by their managers
  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
  • Ensures that performance evaluations are being issued as required by corporate
  • Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
  • Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
  • Payroll processing and reconciliation

The ideal candidate for this position will have the following characteristics:

  • Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
  • Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
  • Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Commonwealth Hotels' standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

Skills/Qualifications

Education:

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing
  • Brand General Manager certification preferred

Benefits:

  • Quarterly Incentive Program
  • Health, Dental & Vision Insurance
  • Basic Term Life AD&D
  • Flex Spending (125 Cafeteria Plans)
  • Short & Long-Term Disability
  • Voluntary Term Life AD&D
  • 401(K)
  • Travel Discounts
  • Paid Vacation & Personal Days
  • Paid Holiday's
  • And Much More..

Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.

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About This Employer

Hampton Inn Louisville-Airport

800 Phillips Lane
Louisville, KY 40209

(502) 366-8100

130 Room Hotel

hamptoninn3.hilton.com

At A Glance

Ideally located just a quarter of a mile from the Standiford Airport terminal (SDF), the Hampton Inn Louisville Airport hotel provides an excellent central location in Louisville, Kentucky. Arrive with ease via our complimentary shuttle service from the airport and receive a warm welcome from our friendly staff. Surrounded by the Kentucky Fair and Expo Center, the Mega Caverns/Mega Zips Attraction and Churchill Downs, guests will always find plenty to see and do. After exploring the Expo Center, be sure to venture into Louisville itself, mere minutes away from the hotel.

Corporate guests will love the multi-function meeting room for up to 25 guests and modern business center within our Louisville, KY airport hotel. Make use of a host of high-tech equipment and enjoy free printing services, ideal for printing last minute boarding passes. Retire to your spacious guest room and surf the web with free internet access. Stay active and work out in the fitness center or swim laps in the tranquil outdoor pool.