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Hotel Shuttle Driver

posted January 12, 2019

Eldorado Hotel & Spa
Santa Fe, NM
508556 l

About This Job

POSITION TITLE:                                      Hotel Van / Shuttle Driver

 DIVISION/DEPARTMENT:                      Guest Services

 REPORTS TO (TITLE):                             Front Office Manager, Assistant Front Office Manager

 SUPERVISES:                                              None

 DATE (Revised):                                           May 5, 2018

BASIC FUNCTION: Shuttle drivers get passengers where they need to go! They are responsible for safely and efficiently transporting customers while providing excellent customer service. Shuttle Drivers drive our hotel guests around the downtown Santa Fe area, obeying all traffic rules and regulations constantly throughout the shift to ensure safe, accident-free trip Shuttle drivers are constantly interacting with guests, greeting them with a smile, offering recommendations, helping them into the vehicle, etc. Thus, it is essential for them to possess great customer service and communication skills, as well as a positive attitude and a professional demeanor.

As far as routes and itineraries, they may be planned in advance or spur of the moment. As a result, shuttle drivers should be able to read maps, address accidents and quickly adapt to any changes and make decisions on the fly.


High school graduate or equivalent.

Must be 21 years of age or older.

Experience in the service industry preferably in the hospitality industry.

Service orientation, communication, and analytical abilities.

Current driver’s license.

Ability to work while standing, walking for extended periods.

Ability to handle stressful situations professionally

Good/clean driving record.


  1. Drivers are expected to visually inspect the exterior and interior of the vehicle at the beginning of each shift to ensure that it is in good cosmetic condition for the customer as well as good mechanical condition.
  2. Must be able to communicate by telephone, two-way radio and in person in clear fluent English in a courteous, friendly and professional manner with customers, guests, co-workers and other persons.
  3. Responsible for efficient, safe and friendly arrival and departure of hotel guests.
  4. Fulfilling service before sales of “door-parking”
  5. Provide warm and sincere welcome/farewell for all guests of the hotel including the use of the guest name.
  6. Provide assistance in and out of vehicles of all guests.
  7. Ensure that Valet staff operates all vehicles safely and efficiently.
  8. Ensure that damage to any vehicle is documented upon arrival before parking the vehicle.
  9. Clearly explain parking and luggage procedures.
  10. Provide useful information and assistance as needed.
  11. Maintain cleanliness of the porte cohere.
  12. Ensuring fire lanes are kept clear.
  13. Give directions to area sites.
  14. Direct and control all activity on the Porte Cohere.
  15. Personally escort guests to reception agent, provide reception agent with luggage claim tag.
  16. Be knowledgeable of emergency procedures.
  17. Responsible for inspection of the van, on a daily basis, for damages, gas, and cleanliness prior to starting a shift. Any damages found must be reported immediately.
  18. The driver will be responsible for the safety of the passengers by ensuring they are seated.
  19. Picking up and delivering patrons to hotels/motels


  1. Snow removal as necessary.
  2. Vehicle operation and driving.
  3. Any other reasonable tasks as assigned.

 ENVIRONMENT: Outdoor work with variable temperature and weather conditions.

Compensation: 13.00


About This Employer

Eldorado Hotel & Spa

309 W. San Francisco Street
Santa Fe, NM 87501

(505) 988-4455

219 Room Hotel

Luxury Hotel in the Heart of Santa Fe

Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.

Santa Fe's Premier Hotel & Spa

For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.

Meetings & Events

With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.

Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.