POSITION TITLE: Hotel Van / Shuttle Driver
DIVISION/DEPARTMENT: Guest Services
REPORTS TO (TITLE): Front Office Manager, Assistant Front Office Manager
DATE (Revised): May 5, 2018
BASIC FUNCTION: Shuttle drivers get passengers where they need to go! They are responsible for safely and efficiently transporting customers while providing excellent customer service. Shuttle Drivers drive our hotel guests around the downtown Santa Fe area, obeying all traffic rules and regulations constantly throughout the shift to ensure safe, accident-free trip Shuttle drivers are constantly interacting with guests, greeting them with a smile, offering recommendations, helping them into the vehicle, etc. Thus, it is essential for them to possess great customer service and communication skills, as well as a positive attitude and a professional demeanor.
As far as routes and itineraries, they may be planned in advance or spur of the moment. As a result, shuttle drivers should be able to read maps, address accidents and quickly adapt to any changes and make decisions on the fly.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent.
Must be 21 years of age or older.
Experience in the service industry preferably in the hospitality industry.
Service orientation, communication, and analytical abilities.
Current driver’s license.
Ability to work while standing, walking for extended periods.
Ability to handle stressful situations professionally
Good/clean driving record.
ENVIRONMENT: Outdoor work with variable temperature and weather conditions.
Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.
For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.
With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.
Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.