Search 14,733 current hospitality jobs

Front Desk Agent (PM)

posted January 12, 2019

DoubleTree by Hilton Hotel Tulsa - Warren Place
Tulsa, OK
Apply
The front desk agent sets the tone for a guest's entire stay--you are the true example of a service professional! You warmth and hospitality welcome our guests and ensures that any questions or concerns are handled quickly and effectively.
739521 l

About This Job

What you will be doing

  • The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions and resolves guests requests.
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
  • Knowledgeable on hotel facilities and services to assist guests as appropriate.
  • Impresses guests with quality and timely service in a pleasant and friendly manner.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Maintain a professional and positive attitude when communicating with guests, vendors and associates.
  • Any other duties/tasks as requested by management.

Requirements

  • Ability to understand and provide friendly guest service.
  • Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
  • Ability to operate a computer, calculator, phone and other office equipment.
  • Attention to detail with good organizational and efficient time management skills.
  • Must be able to maintain a professional attitude.
  • Must have effective listening and communication skills.
  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
  • Ability to satisfy the legal requirements for employment.
  • Ability to pass a background and reference check.

Education and Experience

  • High school education or equivalent required. Prior guest/customer service experience highly preferred. Familiarity with hospitality industry practices a plus!
  • Flexible schedule required.


Benefits of Employment

The Doubletree by Hilton, Tulsa at Warren Place offers an opportunity for rapid growth and development. We want our hotel to be the best and our guests to be beyond satisfied. To achieve that goal, we hire the most highly qualified people available and provide a competitive benefits package which includes:

  • Health insurance
  • Dental insurance
  • Vision
  • Vacation and Sick/Personal Time-Off
  • Paid Holidays
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Company-paid Life Insurance
  • Short Term Disability
  • Long Term Disability
  • 401k Plan
  • Discounted Room Nights
  • Covered Parking


EEO/AA: Minorities/Females/Disabled/Vets


Compensation: 10.00 per hour

Apply

About This Employer

DoubleTree by Hilton Hotel Tulsa - Warren Place

6110 South Yale Avenue
Tulsa, OK 74136

(918) 495-1000

370 Room Hotel

doubletree3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Welcome to the DoubleTree by Hilton Hotel Tulsa – Warren Place. Renovated in April 2017, this refreshing hotel is located in the Warren Place office complex.

Our South Tulsa hotel offers easy access to downtown, St. Francis Hospital, St. John Medical Center and Tulsa Expo Square. We are also close to KingsPointe Village shops, the University of Tulsa, Oral Roberts University (ORU), Woodland Hills Mall and LaFortune Park.

This Tulsa, Oklahoma hotel offers spacious guest rooms featuring WiFi access and flat-screen TVs. For business travelers, the hotel provides several suite options, some with boardroom tables for conference meetings. Our guests can unwind in our fitness center or large indoor pool, sauna and whirlpool. The scenic walking path behind the hotel is great for a stroll.

With more than 20,000 sq. ft. of flexible space, this hotel in South Tulsa hosts meetings and events for up to 800 guests. The space features the Tulsa Learning Theatre, a tiered lecture center.