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Bellstaff/Valet Parker

posted August 4, 2019

InterContinental Minneapolis-St. Paul Airport
Saint Paul, MN
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798417 l

About This Job

Primary responsibility is to ensure that all guests are warmly welcomed upon their arrival at the entrance of the Hotel. The Bellstaff/Valet Parker assures a quality arrival and departure experience at the door including assistance with luggage, parking and retrieving cars, and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities:

  • Properly stand at attention at the hotel entrance.
  • Greet arriving vehicles, opening doors for the guest and greeting them in a proper manner. Direct guests to front desk or other areas as required.
  • Valet guest cars within the procedures set for the department, ensuring that guest car and keys are safe and secure. Each vehicle will be clearly tagged.
  • Load and unload luggage carts.
  • Escort guests to rooms and familiarize them with hotel services.
  • Inspect guest’s room to ensure it is in order and that supplies are adequate.
  • Explain features of the room including operation of electronic devices and entertainment.
  • Check/store luggage for arrivals and departures with luggage tags.
  • Assist guest with directions and information of property as required.
  • Assist departing guest with transportation as requested.
  • Retrieve valet vehicles in an efficient manner. Follow proper procedure in assisting the guest into the vehicle and loading articles including luggage into the vehicle as required.
  • Assist Door Attendant in monitoring traffic in the porte cochere.
  • Also, ensures that the porte cochere is clean of litter, water, oil, and other items that would be considered unacceptable.
  • Deliver flowers, laundry, packages and other amenities to guestrooms.
  • Assist with room changes.
  • Maintain current listing of local and area attractions, special events and activities.
  • Maintain list of local transportation guides, churches, sports arenas, etc.
  • Provide information, maps and directions as required.
  • Where applicable answer console to assist front desk agents.
  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.
  • Diplomatically handle or refer guest requests and complaints.
  • Ensure any safety or security related procedures are implemented and any possible situation is immediately reported.
  • Perform other duties as requested by management.

Qualifications:

  • High School diploma or equivalent required.  Experience in a hotel or a related field preferred.
  • Two years driving experience preferred
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Valid driver license with a clean driver’s record and ability to drive standard and automatic vehicles.
  • Must be able to effectively communicate both verbally and in writing.
  • Must be able to maintain confidentiality of information.
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About This Employer

InterContinental Minneapolis-St. Paul Airport

5005 Glumack Drive
Saint Paul, MN 55111

(612) 725-0500

291 Room Hotel

www.ihg.com

Managed by

Our Hotel

Dynamically-designed as the ultimate destination for both leisure and business, and enviably the only hotel connected to the airport, this stunning, brand-new property is also seamlessly accessed by direct road with dedicated parking or light rail. Relax in sophisticated guest rooms and luxury spa, dine in 3 outstanding restaurants or host an event in 25,000 sf of meeting space, all conveniently located only 20 minutes to the downtowns of Minneapolis or St. Paul and 5 minutes to Mall of America.