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Suite Service Order Seller

posted January 21, 2019

Windsor Court Hotel
New Orleans, LA
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When you uncover a problem that affects the quality of our service, you have the personal responsibility to solve it! Be a player, not a spectator!
692345 l

About This Job

Job overview

As a Suite Service Order Seller you will fill a guest services role in supporting your hotel’s financial goals of the daily operation Food & Beverage service to guest room customers.  You will ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service.

The ideal candidate will: 

  • Have a minimum of 1 year food service experience with general knowledge of full service, table-side service and standards.
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
  • Delivers and serves food and beverages to hotel guest’s room and sets up and serves the order in the guest’s room.
  • Ensures the guest’s order is prepared and served to the satisfaction of the guest; gladly returns to room with any additionally requested foods, beverages, or utensils.
  • Arranges for additional tables or chairs to be brought or taken from the room to increase guest comfort while eating.
  • Completes customer payment transactions as outlined in cash and charge procedures.
  • Maintains tray tracking system and ensures trays are removed from the guest corridors regularly.
  • Performs set-up and closing side work; stocks service station, makes coffee, etc.  Presets trays as necessary; prepares flatware “roll-ups”.
  • May answer room service phones and record orders; utilizes suggestive selling techniques to increase sales.
  • Relays information about direct or indirect feedback of service or cuisine to management.
  • Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

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About This Employer

Windsor Court Hotel

300 Gravier Street
New Orleans, LA 70130

(504) 523-6000

316 Room Hotel

windsorcourthotel.com

About Aimbridge Hospitality

Aimbridge Hospitality is the largest and most dynamic hotel management company in North America and the Caribbean.  With an award winning portfolio of over 825 hotels, more than 85,000 guest rooms, and over 30,000 employees the sky is the limit for your career and advancement opportunities! Our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions which allow you to progress in your career. Our culture and programs prepare you to meet and exceed your personal goals. Every leader knows the key to success is continuous training to all team members, and to proactively encourage and provide them with opportunities for advancement.