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Front Office Supervisor

posted May 20, 2019

Staybridge Suites Reno
Reno, NV
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You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget.
755601 l

About This Job

Our ideal candidate possesses a high-level of attention to detail and is dedicated to ensuring our guests have an exceptional experience during their stay. Great positive, outgoing personality and a big smile, servant soul and desire to take care of others.


Job overview: 

Front Office Supervisor is responsible for ensuring that consistent high-quality customer service is delivered. This individual provides guidance and leadership for the front office staff.

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct Guest Services in detail of work. Observes performance and encourages improvement.

Compute daily payroll, schedules and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected departures and arrivals.

Conducting and attending staff meetings such as Operations meetings, Staff, Department meetings or any other assigned meeting.

Maintaining safe and secure working conditions.

Manage and motivate all Guest Service personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Check room reservations, Guest Services’ systems, supplies and inventory, check scheduling forecasting and department budget to maximize revenue.

Organize and conduct pre-shift and departmental meetings to disseminate pertinent information.

Communicate with other departments concerning special departures and/or arrivals

Check all accounts are up to date and close/open appropriate accounts at the end/beginning of each month.

Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, travelers’ checks and other forms of payment.

Perform accurate moderately complex arithmetic functions using a basic calculator.

Post charges to guestrooms and house accounts using the computer.


Requirements: 

A minimum of one-year supervisory experience is preferred.

This position will require you to be able to lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period.

Perform other reasonable job duties as requested by Supervisors.


Benefits: 

Health, Dental & Vision

STD, LTD, Voluntary Life

Bonus Program

401k Retirement Plan

Paid Vacations, Holiday Pay and Personal Days

Jury Duty and Funeral Pay

Travel Discounts

And Much More!


Local Candidates Preferred

EOE/Drug Free Workplace

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About This Employer

Staybridge Suites Reno

10559 Professional Circle
Reno, NV 89511

(775) 657-8999

94 Room Extended Stay

www.ihg.com

Our Hotel

Located near the Reno-Tahoe International Airport, MHI Global, Employers Insurance, Renown Hospital, Intuit, Microsoft Licensing and GTech (IGT), our extended stay hotel in Reno, Nevada offers a convenient location and allows guests to experience all the comforts of home during their long term stay.

Visitors to our upscale accommodations near downtown Reno can enjoy shopping at the nearby Summit Sierra Mall or visiting one of the area's most exciting casinos. Just a short distance away, Wild Island Water Park and beautiful Lake Tahoe provide fun for the entire family.

Business travelers appreciate our hotel's location near the Reno - Sparks Convention Center and the Reno - Tahoe Tech Center, as well as companies such as Abaris and Microsoft. Our upscale Reno, NV accommodations also provide a flexible, 304 square foot boardroom, perfect for on-site meetings.

While lodging in Reno,we hope you will take advantage of our complimentary laundry services. Other choice amenities include a 24-hr business center, fitness center, indoor pool and whirlpool, outdoor grilling area and library. In the morning, enjoy a cup of Wolfgang Puck coffee served at our free breakfast buffet, and in the evening, join us in our community Great Room for beverages and hors d' oeuvre.