At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners.
You'll want to work here
People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
A getaway to Sheraton Suites Wilmington Downtown offers all-suite hotel accommodations, smart amenities and an ideal location in the Brandywine Valley. Guests can relax and recharge in our spacious suites, stay connected in our Link@Sheraton business and networking hub or find their balance in our 24-hour Sheraton Fitness Center. Food & Beverage is available morning, afternoon and evening at Basil Bar & Grill or guests can venture out and discover the many nearby restaurants and shops in downtown Wilmington.
Our hotel is well-placed near tour local points of interest like Winterthur Museum and Longwood Gardens; we're also a short distance away from downtown Philadelphia and the headquarters of many Fortune 500 companies, rendering our hotel an inspired choice for business travel to the area.