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Guest Service Agent

posted May 19, 2019

Fairfield Inn & Suites Tampa Fairgrounds/Casino
Tampa, FL
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About This Job

JOB DESCRIPTION

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Operations Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Houskeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding propety and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated casher and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.


JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • Jury Duty Pay
  • Funeral Pay
  • And Much Much More....

We like what we do and not only do we work hard but we love to have fun!

  • Associate of the Month or Quarter Program
  • Associate of the Year
  • Annual Awards Luncheons to celebrate our teams successes!
  • Monthly or Quarterly Appreciation Parties
  • Lunch with the General Manager
  • Annual Company Picnic
  • CARE Committee
  • Daily Huddles
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About This Employer

Fairfield Inn & Suites Tampa Fairgrounds/Casino

6720 Lakeview Center Drive
Tampa, FL 33619

(813) 626-3000

98 Room Hotel

www.marriott.com

Our Hotel

Fairfield Inn Tampa Fairgrounds/Casino is ideal for business or leisure travel; minutes from the Florida State Fairgrounds, Amphitheater, Tampa Convention Center, Sabal Park and MacDill Air Force Base. We're also just one mile from the Seminole Hard Rock Casino. Our spacious 100% smoke free rooms include 37' HDTVs, complimentary high-speed and wireless Internet, well-lit work desk and luxurious bedding. After a great night's rest, enjoy a vigorous workout in our fitness center followed by a complimentary hot breakfast buffet. Enjoy our seasonal outdoor pool and relax in the whirlpool. Our Marriott hotel in Tampa is just 30 minutes from Florida beaches and down the street from the Florida State Fairgrounds and tempting restaurants. When looking for a hotel near Sabal Park or the surrounding Tampa area, Fairfield Inn & Suites is an ideal choice.