Search 17,734 current hospitality jobs

Front Desk Clerk/Night Auditor

posted September 28, 2019

Residence Inn Los Angeles LAX/El Segundo
El Segundo, CA
Apply
674330 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

The Front Desk Clerk will also work Night Audit as needed. The Night Auditor's functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete.  The Night Auditor will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.  This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Pick up, count and maintain bank. Secure bank at all times.
  • Read the log book daily, and record all pertinent information in the log book.
  • Process currency exchange and payments to guest accounts.
  • Process adjustments, rebates, paid outs and credits as required.
  • Operate P.M.S. (Property Management System) and maintain security of system.
  • Verifies and makes corrections to the Room Rate Report.
  • Post and audit Banquet charges. 
  • Adjust outside Vendor activity.
  • Reconcile telephone calls and miscellaneous accounts.
  • Backup computer system files.
  • Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
  • Prints Food & Beverage end of day reports.
  • Audit Food & Beverage cashiers work and correct discrepancies.
  • Audit Rooms Cashiers work and correct discrepancies.
  • Audit all miscellaneous charges. (Banquets, Bars etc.)
  • Verifies package postings on house accounts.
  • Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
  • Run Room & Tax verifying that all room rates posted.
  • Verify Cashiers Report to drop log and paperwork.
  • Record room statistics.
  • Close P.O.S. after all work is balanced.
  • Run end of day program and close day.
  • Check that interfaces are up and running.
  • Run daily Flash Reports and distribute accordingly.
  • Run morning reports and backup reports and distribute accordingly.
  • Print express check out folios and distribute.
  • Sign out and brief relief.
  • Review Night Audit checklist and verify that all work has been completed.
  • Restock all printers.
  • Fill out and deposit payment and corresponding checks.
  • Review status of assignments and any follow-up action with on-coming Supervisor.
  • Document maintenance needs on work orders and submit to Manager/Supervisor.
  • Attend monthly department meetings and training sessions as necessary.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required. 
  • Basic computer skills required.
Apply

About This Employer

Residence Inn Los Angeles LAX/El Segundo

2135 East El Segundo Blvd.
El Segundo, CA 90245

(310) 333-0888

150 Room Hotel

www.marriott.com

Our proximity to LAX Airport is ideal for LA travelers

Welcome to the NEWLY RENOVATED Residence Inn Los Angeles El Segundo hotel. We are the premier choice for all-suite LAX hotel stays in El Segundo. Located just minutes from Toyota Sports Center, Redondo Beach Performing Art, Manhattan Beach, Venice Beach, the LAX Airport and other attractions makes our location your gateway to the beach areas of Los Angeles. Spread out in one of our large suites, start your day with our free hot breakfast buffet, stay productive with our services that include free high-speed Internet and rest easy with luxurious Marriott bedding. This all suite LAX El Segundo hotel features apartment style living with separate living and sleeping areas and all suites are furnished with fully equipped kitchens. The hotel is just a short drive to Marina Del Rey and Malibu. Business or pleasure trips to El Segundo and Manhattan Beach are convenient at our El Segundo hotel that is near companies such as Xerox, SAIC, Mattel, Northrop Grumman, Boeing, Raytheon, Accenture, Sketchers USA and Oracle.