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Front Desk Clerk

posted January 3, 2019

Courtyard by Marriott at Oakland Airport
Oakland, CA
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Front desk clerk needed for Courtyard by Marriott at Oakland Airport
588920 l

About This Job

Job Description

Reporting to the Front Office Supervisor, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service.
  • Greet, check in and settle guest accounts while ensuring all service standards are followed.
  • Respond to guests' concerns in a helpful, caring and solution oriented manner.
  • Drive hotel's airport shuttle to the airport and back.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Follow department policies, procedures and service standards.
  • Follow all safety policies.
  • Other duties as assigned.

The ideal candidate for this position

  • Proficient in the English language (verbal & written).
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Previous customer related experience an asset.
  • Previous FOSSE experience an asset.
  • Computer literate in Microsoft Window applications an asset.
  • Must possess a professional presentation.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Hospitality Diploma is an asset.
  • Must be flexible in terms of working hours.
  • Must have the ability to handle cash effectively and accurately.
Physical aspects of the position include but are not limited to the following:
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Compensation: 13.80

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About This Employer

Courtyard by Marriott at Oakland Airport

350 Hegenberger Road
Oakland, CA 94621

(510) 568-7600

156 Room Hotel

www.marriott.com

Managed by

Work and unwind at our Oakland International Airport hotel

Let Courtyard Oakland Airport be your gate to the Golden State. Just minutes from Oakland International Airport (OAK), our hotel provides greater flexibility for guests traveling on business or leisure. Enjoy complimentary Wi-Fi throughout the entire hotel, as well as easy access to the latest news and weather conditions via our lobby GoBoard™. The highlight of our lobby is The Bistro – Eat. Drink. Connect., which offers healthy food options as well as Starbucks coffee. Our Oakland hotel provides a free shuttle to the airport and nearby BART station, giving travelers access to Berkeley, San Francisco and beyond. Relax in spacious rooms with plenty of thoughtful amenities that keep guests well-connected and entertained. In downtime, splash around in our refreshing outdoor pool, or work up a sweat in the state-of-the-art fitness center. Wedding receptions or intimate board meetings will be right at home in three event venues. Book your stay at Courtyard Oakland Airport today and prepare to be impressed.