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Front Office Supervisor

posted March 5, 2019

Embassy Suites by Hilton Atlanta Galleria
Atlanta, GA
A Leadership Opportunity at a Newly Renovated Embassy Suites Hotel, located in the Atlanta Galleria
756301 l

About This Job

*The Front Office Supervisor will oversee Guest Service Operations.  

*Assign and instruct Team Members in details of assignments.  Train, Supervise and assist in training team members. 

*Observe performance and encourage improvements. Complete checklist of important daily tasks, determinining room and rate availability and make decisions that are best interest of the hotel.  

*Provide EXCELLENT Guest Service and leadership to ensure consistent guest service is provided.  Assist team members with any questions or requests. Resolve guest complaints, Guest Assitance and Salt Surveys.

*Monitor house occupancy to make staffing adjustments accordingly

*Monitor the E'Terie Pantry and restock

*Partificipate in Shift Manager On Duty program.

*Prepare and conduct daily Stand-Up meetings; communicate effectively with all staff and provide all necessary information to provide excellent guest service.

*Monitor performance of staff with performance evaluations and discipline issues.  Make recommendation for training related issues when inconsistencies develop at the Front Office.

*Perform other duties as assigned by Front Office Manager

*Complete daily checklists of duties, to assure that appropriate reports are filed and use analysis and judgement skills when preparing room discrepancy report.

*Respond promptly to guest requests.

*Must be ONQ certified.

*Must have reliable transportation

*Must be flexible and be able to work holidays and weekends


About This Employer

Embassy Suites by Hilton Atlanta Galleria

2815 Akers Mill Road SE
Atlanta, GA 30339

(770) 984-9300

263 Room All Suite

At A Glance

Embassy Suites by Hilton Atlanta Galleria is conveniently located in the Cumberland Galleria area of Cobb County in northwest Atlanta. Cobb Galleria Centre, Cobb Energy Performing Arts Centre, Atlanta Galleria Office Park and local businesses such as INPO, Travelport, Lockheed Martin, GE, Comcast, Home Depot, and Coca-Cola are nearby. Admire city views from our Downtown Atlanta hotel. Ride our complimentary shuttle to attractions within a 3-mile radius, like SunTrust Park – home to the Atlanta Braves since 2017.

To ensure a pleasant hotel stay experience for all guests the hotel has a 'no-party' policy in place for our suites. Additionally, for building fire safety precaution, no balloons allowed in the hotel at any time.

Host a business meeting, wedding or special event for up to 200 guests in our meeting and event rooms. We provide additional business services, including a BusinessLink™ Business Center, A/V equipment rental, faxing, copying and printing.


HVMG participates in the E-Verify program in certain locations, as required by law.