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PBX Operator

posted May 13, 2019

The Westin Chicago North Shore
Wheeling, IL
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The best way to find yourself is to lose yourself in the service of others
744021 l

About This Job

As a PBX Operator, you will fill a pivotal role in ensuring guest satisfaction through responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within, to and from the hotel in a prompt, courteous and accurate manner to maximize hotel revenues.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have experience in PBX communications, hotel customer service and/or hotel sales experience. 
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
  • Take and deliver messages according to standards. 
  • Maintain guest privacy at all times.
  • Provide information about the hotel. 
  • Be familiar with emergency procedures.
  • Be familiar with VIP procedures. 
  • Be able to provide accurate directions to the hotel.
  • Be familiar with the surrounding area of the hotel. 
  • Send/receive guest faxes.
  • Serve as radio dispatcher, maintaining proper radio and paging procedures. 
  • Record and relay all guest requests and verify completion.
  • Maintain daily activity log. 
  • Establish and maintain efficient filing system of guest registration cards.
  • Process wake up calls per the guest’s request. 
  • Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: 12.00

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About This Employer

The Westin Chicago North Shore

601 North Milwaukee Avenue
Wheeling, IL 60090

(847) 777-6500

412 Room Hotel

www.marriott.com

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.