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PBX Operator Part-Time

posted July 6, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
693545 l

About This Job

Summary of Position:

Answer all external and internal calls in a friendly, courteous, and timely manner. Input messages and wake-up calls into the system. Retrieve messages and general information for guests and associates. Act as a liaison to all emergency service, coordinating internal and external communication. Act as a dispatcher to all emergency and non-emergency security calls within the resort.

Essential Functions:

  • Answer telephone calls in a positive and clear voice within a timely manner. Listen carefully to callers to ensure calls are directed to the correct department or extension, and that all questions are answered. 
  • Act as a dispatcher for security, property operations, housekeeping and guest services teams. Provide information by two-way radio base stations, in response to guest requests and emergency challenges.
  • Assist the Business center with package tracking and acceptance through the use of Track It Software. 
  • Answer the emergency line and listening to the challenge in detail. Responding to the challenge using appropriate procedures.
  • Input and retrieve messages from the property computer system. Receive wake up calls and input into the wake-up system, verbally confirming with the guest the time of wake up. Answering basic inquiries. Input of do not disturb blocks on phone lines.
  • Assist with basic front desk duties to include posting late check outs, managing guest credit authorizations and checking out guests through our property management system. In addition, PBX will assist with noting engineering challenges and putting rooms out of order to assist our property operations team. 
  • Assist with basic guest billing inquiries to create a seamless experience for our guests. 
  • Create room availability reports for the property operations staff throughout the day. 
  • Overnight Task - Separate and organize all outlet tickets by payment type:
    • Visa/Master Card
    • AMEX
    • Discover
    • Cash
    • Room Charge
    • House Accounts: 67r0h5, 67r0h6, 67r0h7
  • Overnight Task - Run all revenue audit reports through Springer Miller.
  • Distribute daily Flash Report.
  • Overnight Task – Prepare, refill and remove the complimentary guest coffee station at the front desk each night. 
  • Other tasks as assigned by FO Management Team, Finance department and/or the General Manager.  


Education: N/A                Experience: N/A         Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Must type a minimum of 15 WPM.
  • Personal Characteristics:
  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate as designated by the grooming standards. Specific grooming standards are available for review in Human Resources or with your manager.


About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.