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Night Auditor/Front Desk Agent

posted January 7, 2019

Plunge Beach Hotel
Fort Lauderdale, FL
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Currently seeking an excellent Night Auditor / Front Desk Agent to Join our team!
601933 l

About This Job

Job overview

Responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports while accommodating guests of hotel by performing the following duties.  Position will work 3 days a week Night Audit, and 2 days Front desk agent shifts.

What you will be doing

  • Follow all specified procedures to audit the shift closing of all front office staff, including closing final shift and completing an audit summary for each shift.
  • Produce accurate and timely reports and correctly handle all cash transactions
  • Provide relief support to the hotel PBX operator during shift.
  • Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
  • Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
  • Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone and movie revenue; assisting the preparation of all reports relevant to daily revenues.
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Act as hotel system liaison during night hours.
  • Greet, register, and assign rooms to guests. Issues room key and escort instructions to Bellhop.
  • Transmit and receive telephone messages.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Post charges, computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Deposit guests' valuables in hotel safe or safe deposit box.
  • Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Follow all necessary reporting procedures in documenting customer requests.
  • Proper uniform and name tag worn at all times.
  • Use guests name a minimum of three times during check-in and check-out.
  • Ensure that incoming calls to the switchboard are answered within three rings.
  • Must be knowledgeable of all in-house services and able to assist customers when questioned.
  • Bucket checks must be performed a minimum of one time per shift.
  • When responding to the switchboard the proper  script must be used at all times.
  • Must respond to a guest request within 10 minutes of time request was made.
  • Respond to customer immediately upon entering the lobby.
  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.
  • Outgoing fax messages must be sent within two minutes from the time requested.
  • Customers must be notified of an incoming fax within 30 minutes.
  • When approached by a customer with a problem, associate will empower himself/herself with the responsibility of assisting the customer in solving this problem.
  • Telephone messages must be communicated to customer within 1 minute of receiving the call.
  • Communicate guest requests to the appropriate department and follow up that guest needs were met.
  • Report to Maintenance any problems that have been reported to them.
  • Assure that wake up calls are entered accurat

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Detailed oriented, professional and friendly, team player, excellent guest service skills.
  • General knowledge of computer systems and Microsoft Office. Hilton OnQ knowledge preferred.
  • Willing to work flexible schedules including holidays and weekends

 

Education: 

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Experience: 

  • One to three months related experience and/or training. Hilton OnQ Systems training and experience preferred.
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About This Employer

Plunge Beach Hotel

4660 El Mar Drive
Fort Lauderdale, FL 33308

(754) 200-3346

137 Room Hotel

www.plungebeachhotel.com

Our Hotel

Tucked along South Florida’s fabled A1A in Lauderdale by the Sea, Plunge Beach Hotel is a laid-back, low-key retreat for beach lovers and bohemians in search of an edgy, off-the-radar getaway. Catering to today’s creative class, this oceanfront hideaway shuns corporate conformity in favor of a brilliantly offbeat approach to food, fun, music, technology, recreation and guest rooms. All in a world-class location that celebrates the timeless traditions of the Great American Beach Town.

Meetings & Events

At Plunge Beach Hotel, we love to host! Whether you’re seeking the perfect hotel for your wedding guests or an ideal spot for your next girls-only getaway, corporate retreat, incentive trip or family reunion, the laid-back, anything-but-boring vibe of our oceanfront Lauderdale by the Sea hotel will set just the right tone.

Dining

Flavorful and unfussy, our food reflects our seaside surroundings. Serving fresh-off-the-boat seafood and fun food truck favorites, we embrace what’s bold, imaginative and uncomplicated. From street tacos on the beach and local coffee and organic sweets in our market to small plates and citrus-infused cocktails and small-batch beers in our gastro pub and beachside bars, we’ve got you covered.