Search 16,769 current hospitality jobs

Hotel Front Desk / Guest Services Agent

posted April 8, 2019

Holiday Inn Dublin-Pleasanton
Dublin, CA
A 'Perfect Job' for some-one, is that you? A Full-Time position, with benefits, available at a Full-Service hotel - perfectly situated near the West Dublin BART station and just off the 580/680 Interchange in Dublin, CA!
725067 l

About This Job

Who We Are

Travel is a journey. At Holiday Inn Dublin-Pleasanton, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Our team at Holiday Inn Dublin-Pleasanton is looking for qualified candidates to join our team as hotel Overnight Front Desk Agent / Night Auditor. All candidates should possess a positive, can-do attitude, along with friendly, customer service driven personalities!

Who You Will Become

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Overnight Front Desk Agent / Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What We Offer

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Description & Duties

Candidates must possess customer service driven personalities and/or have previous customer service experience. Previous accounting, data entry and/or hotel/hospitality Night Audit or Front Desk experience a plus but not required.

Under the supervision of the Front Office Supervisor & Assistant General Manager, this position is responsible for:

  • Being prompt, consistent and reliable with schedule
  • Reconciling daily reports & fulfilling the hotel's nightly audit responsibilities
  • Providing friendly, courteous and accommodating service to all hotel guests
  • Attending to guest needs, requests and concerns
  • Responsible for all guest reservation check-in and check-outs during shift
  • Represent the hotel in a professional and friendly manner at all times
  • Additional duties related to the job position though are not listed here will be expected
  • Ability to work nights/weekends/holidays is a must!*****

*** We are looking for experienced Night Auditor candidates who are looking to join an established team

How to Apply

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. If you are ready to begin or advance your career in the hospitality industry - we'd like to invite you to submit an application and current resume to be considered for the open positions. To apply; please do one or both of the following:

1) Submit your Resume and Cover Letter by responding to this Job Posting. Or you may email your updated, completed, resume and cover letter - expressing your Interest and qualifications for working in hospitality - to jobs@

2) Bring your updated, completed, resume and cover letter - expressing your interest and qualifications for working in hospitality - to the hotel front desk ( Holiday Inn Dublin, 6680 Regional St., Dublin, CA 94568 ) and ask to fill out an application for the position. Submit your completed application, resume and cover letter to the hotel Front Office Supervisor.

Compensation: 13 - 14


About This Employer

Holiday Inn Dublin-Pleasanton

6680 Regional Street
Dublin, CA 94568

(925) 828-7750

150 Room Hotel

Our Hotel

Situated off the major freeway exchange of I-580 and I-680, the Holiday Inn® Dublin, California hotel caters to the fast-paced corporate traveler while simultaneously offering the relaxing, central location great for a family getaway.

Business travelers rest assured knowing that the free wireless HSIA and 24-hour Business Center help keep them productive during their stay. The hotel's convenient location in Dublin, CA puts guests within a five-mile radius to corporations such as Safeway, Workday, Ericsson, AT&T, Diebold, Chevron, Coca-Cola, Kaiser and PGE.

Are you planning a vacation to this area? There are more than 40 award-winning wineries located in nearby Livermore Wine Country and weekly events hosted at the Alameda County Fair Grounds for our hotel's guests to experience in Dublin, CA.

Though there are plenty of things to do in Dublin, California, our hotel's amenities offer guests a chance to stay in and enjoy themselves. Swim in the heated, indoor pool, and work out in the well-equipped Fitness Center. Do you have and event to Plan? With more than 7,000 sq ft of banquet space, including a ballroom, boardroom and outdoor courtyards, we can host both indoor and outdoor events.