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Sales Manager

posted February 8, 2019

BPR Properties
High Point, NC
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393813 l

About This Job

Job Profile and Description

Responsible for proactively soliciting and managing group/catering-related opportunities.  Actively up-sells each business opportunity to maximize revenue opportunity.  Achieves personal and team related revenue goals.  Ensures business is turned over properly and in a timely fashion for proper service delivery.  Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.  Provides service to our customers in order to grow the account on behalf of BPR Properties.

 

Duties and Responsibilities

  • Works collaboratively with hotel service team(s) to ensure sales efforts are coordinated, complementary and not duplicative
  • Responds to incoming group/catering opportunities
  • Identifies new group/catering business to achieve personal and hotel revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the hotel based on market conditions and hotel needs
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trips/trade shows, etc
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities
  • Manages and develops relationships with key internal and external stakeholders
  • Monitors same day selling procedures to maximize room revenue and control hotel occupancy
  • Uses sales resources and administrative/support staff effectively
  • Conducts site inspections
  • Creates contracts as required
  • Services our customers in order to grow share of the account
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Partners with Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
  • Sets a positive example for guest relations
  • Provides accurate, complete and effective turnover to Management
  • Interacts with guests to obtain feedback on product quality and service levels
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to BPR Properties
  • Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
  • Flexible to work on weekends, evenings as business demands
  • Performs other duties as assigned to meet business needs
     

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
    OR
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Requirements

  • Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure and achieves personal and team related revenue goals
  • Knowledge of operations associated challenges for all area hotels
  • Knowledge of the overall local market specific business segments (group, local corporate transient)
  • Strong customer development and relationship management skills
  • Ability to develop and maintain relationships i.e. associates, customers, vendors
  • Excellent negotiation skills
  • Possesses excellent telephone sales skills
  • Strong communication skills (verbal, listening, writing)
  • Strong organization skills
  • Commitment to exceptional guest service
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About This Employer

BPR Properties

2485 Penny Road, Suite 140
High Point, NC 27265

(336) 294-2353

Management Company

www.bpr-properties.com

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BPR Properties was founded in 1983, with the purchase of our first property: a smoke shop in Staten Island, New York.  After selling the smoke shop the following year, we purchased a hot dog stand (at a local flea market) and a convenience store in New Jersey.  In 1986, we purchased our first motel: a 48-room EconoLodge in Asheboro, North Carolina.  Since our humble beginnings, BPR Properties has acquired and developed more than 35 hotels, developed nearly 1500 acres in commercial and residential real estate, and grown into the sophisticated company that it is today.

Our mission simply put is “To Be Great”.  We strive for Greatness in everything that we do:
  • Great Community Stewards – We believe in being responsible and caring for our communities and neighbors.  We coordinate numerous educational, community service and assistance programs that encourage employee volunteers to utilize their time and talents.
  • Great Employer – Our associates are the Heart of our organization.  We strongly believe that by empowering and developing our associates, we allow the opportunity for transformation and the delivery of exceptional results.
  • Great Leaders – We develop leaders that think outside the box, strive for excellence and develop strong, effective teams.
  • Great Portfolio – Our portfolio of quality properties ensures that we are able to meet the needs and wants of our customers.
  • Great Service –  Service is the backbone of everything that we do.  We believe in delivering exceptional services to all of our associates, guests and owners.
  • Great Visionaries – We encourage our team members to be visionaries.  We want the best for our associates…even if that means they find it someplace else.  Anything is possible if you believe in yourself.
  • Great……….