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Dual Front Office Manager

posted January 9, 2019

Homewood Suites by Hilton South Loop
Chicago, IL
Join our Hilton team; Opening April 2019!
747091 l

About This Job

Dual Front Office Manager

Hilton Homewood Suites & Hilton Garden Inn - Opening April 2019

Job Summary:

Manages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties and Responsibilities

  • Ensure staff provides excellent guest services
  • Hire, train, coach, and discipline staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Empower staff to successfully handle guest needs, special requests, and complaints
  • Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Manage departmental expenses within budgeted guidelines
  • Performs other duties as assigned
  • Ensure all guest service issues are resolved prior to guests leaving the property


  • High school diploma or equivalent
  • Minimum of two years experience at front desk with complete understanding of front office operations
  • Previous experience in hospitality management preferred

About This Employer

Homewood Suites by Hilton South Loop

59 East 11th Street
Chicago, IL 60605

196 Room Hotel

Opening April 2019

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.