posted January 28, 2019Commonwealth Hotels, LLC
Our Corporate Operations team is looking for an experienced professional to join their team! We are in need of a "Task Force" General Manager who will be assigned to fill an opening at one of Commonwealth Hotels managed properties during times of approved leaves or vacancies.
This person will be assigned to a hotel and work out of that property for up to a 30-day increment and based out of the corporate office in Covington, KY. The Corporate task force position with Commonwealth Hotels has a varied and unpredictable schedule.
While the intent of this position is to generally be deployed full-time to a host hotel, in the event this is not possible, this person may be expected to work on corporate projects and initiatives. These projects will be discussed with and assigned to each task force associate as appropriate by the Vice President of Operations.
Minimum of 3 years’ experience as a General Manager at select service properties
Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
Hilton experience preferred, Marriott and Hyatt experience is highly desirable
Ensures the attainment of established budgeted goals for all departments of Hotel
Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance. Modifies procedures as needed.
Monitors rooms inventory and merchandising procedures
Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
Assures compliance with established Manager on Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property
Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Guest Satisfaction/Public Relations:
Promotes guest satisfaction to obtain repeat business of leisure and business markets
Evaluates all guest complaints and ensures corrective action is taken by department heads
Monitors guest responses, responding as needed; executes action plan to correct issues
Hosts social events/receptions as required by the Brand
Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
Interviews, selects, trains, and counsels’ associates
Ensures that all new hires are given the proper onboarding experience
Ensures that staff is properly trained by their managers
Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Ensures that performance evaluations are being issued as required by corporate
Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
Payroll processing and reconciliation
The ideal candidate for this position will have the following characteristics:
Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Commonwealth Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software
Ability to remain calm during stressful situations
Ability to motivate and lead a team
Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
Must possess and maintain a motor vehicle operator's license in good standing
Brand General Manager certification preferred
Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.
We are a full service hotel management company which successfully operates a wide variety of premium hotel brands nationally. Our Vision is to enhance our position as a World Class hospitality company, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and "Whatever it Takes" attitude.
Our Mission is to be a superior Hospitality Management Company. This Mission is accomplished by providing quality Products and Services to our guests - through Attention to Detail, Integrity, Pride and Intensity in all we do. This allows us to develop a special relationship with our guests, associates and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.
Our Approach: We manage from an owner's perspective because we are owners. We achieve superior returns on investment for each and every property we operate. This is accomplished through our high-touch, hands-on style of management, coupled with a focus on profitability.
Our approach to drive revenue, control costs and achieve high levels of guest and associate satisfaction make owners happy. These results drive superior bottom lines and return on investment. It also drives the value of the assets we manage.
Finally, our culture sets us apart from other hotel management companies. Our culture can be described as a "Do Whatever it Takes" attitude that is evident in our hard-working, service-oriented and passionate staff.
Whether it's reinvigorating an existing property, building a new hotel or providing financial and accounting services; Commonwealth Hotels is a proven partner in providing management services and superior financial results. If you're looking for a long term partner to manage your asset, we invite you to explore our site, and to call on us to discuss your specific property management needs. Feel free to Contact Us to learn more!