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Reservation Sales Agent

posted August 14, 2019

Miyako Hybrid Hotel
Torrance, CA
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Miyako Hybrid Hotel is looking for a Reservation Sales Agent!
390961 l

About This Job

Miyako Hybrid Hotel is looking for a Reservation Sales Agent who is ready to help accommodate our guests, as well as maintain a high quality of customer service by phone and/or e-mail and answer phone and e-mail inquiries.

As a Reservations Sales Agent, you will:

  • Work directly with the Revenue Manager and assist them with inquiries, reservations and special projects.

  • Answer phones and e-mail inquiries in a high quality of customer service, as well as input all incoming reservations into the PMS system.

  • Assist Front Office department pertaining to room reservations and guest questions.

  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.

  • Produce quotations and written confirmation to all clients.

  • Ensure all guest expectations are met by inputting flags into the guest reservations.

  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.

  • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.

  • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

The ideal candidate for this position

  • Minimum 1 year of Sales or Reservationk experience and/or,
  • Equivalent educational training.
  • OPERA knowledge.
  • Proficiency in Microsoft Office.
  • Ability to calculate figures and amounts such as discounts, interests, commissions, percentages, etc.
  • Strong written and spoken communications skills.
  • Able to work weekends and Holidays.
  • Bilingual in Japanese preferred.


Benefits

  • Medical
  • Dental
  • 401K
  • 10 Paid Holidays
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About This Employer

Miyako Hybrid Hotel

21381 South Western Avenue
Torrance, CA 90501

(310) 212-5111

208 Room Hotel

www.miyakohybridhotel.com

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Torrance, California Japanese Hotel Lodging

Welcome to the Miyako Hybrid Hotel, an award-winning upscale Japanese style boutique hotel situated off the I-405, just minutes away from top beaches, attractions, shops and business centers in Torrance, California. Our eco-friendly hotel offers modern accommodations, business-class amenities and deluxe hotel features in a modern, welcoming Japanese inspired atmosphere. Our spacious and inviting guestrooms and suites were designed for relaxation and comfort, with a full menu of amenities available for our guests' enjoyment. Relax and unwind after a day of work or play at the Miyako Hybrid Hotel, where you'll experience unmatched service, a green hotel environment, and a superior hotel experience in Torrance, California (voted 10th Safest City in the U.S).

Green Hotel in Los Angeles County

At the Miyako Hybrid Hotel, our mission is to create a luxurious hotel experience that is easy on the environment. Our hotel was built with a green purpose and incorporates an eco-conscious philosophy into everything we do. From sustainable building materials and solar power to energy efficient lighting and water saving fixtures, the Miyako Hybrid Hotel is on the cutting edge of luxury hotel lodging with a green ethos.

Location, Location

Situated in charming Torrance, California, near downtown Los Angeles, Long Beach and other LA area cities, the Miyako Hybrid Hotel is a modern, eco-friendly hotel offering luxurious boutique hotel accommodations for vacation and business travelers looking for a superior hotel experience in Torrance. Torrance has been named within the top ten safest mid-sized cities in America! Be sure to check out information about all the things to do in our great city.

With well-appointed guestrooms and suites, deluxe in-room amenities and full menu of hotel features with upscale on-site dining, a rejuvenating day spa, meeting and banquet facilities, and a central location near local airports, attractions and activities, the Miyako Hybrid Hotel offers every guest the elegance and hospitality of Japanese culture combined with 21st century amenities and a refreshingly green environment.