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Catering Sales Manager

posted April 11, 2019

Embassy Suites by Hilton Baltimore Inner Harbor
Baltimore, MD
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719069 l

About This Job

  • Responsible for learning the hotel brand and strategy
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
  • Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
  • Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
  • Achieve all predetermined sales goals for revenue and sales activity
  • Negotiate contracts according to company standards
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
  • Accurately record all bookings or lost business for hotel
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Assist the client in menu planning, coordinate food, beverage, table arrangements, and decorations ensuring clients details are executed
  • Monitors local competitors and compares their operation with his/her operation
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented and maintain existing accounts with active trace/follow up system
  • Completes daily/weekly/monthly reports as directed by the DOS/GM
  • Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Work client-related special events
  • Abides by Prime Time Selling hours
  • Participates in MOD program as required
  • Other duties as assigned

DESIRED EDUCATION AND EXPERIENCE:

  • Minimum of High School education, post-high school education preferred
  • Minimum of 3 years in hotel or conference Catering/Sales

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills
  • Ability to exceed expectations of guests and team members
  • Negotiating Skills
  • Strong computer skills
  • Must have flexible work hours that may include evenings, weekends, and holidays

JOB COMPETENCIES:

  • Drive for Results
  • Business Acumen
  • Hiring and Staffing
  • Developing Direct Reports and Others
  • Decision Quality
  • Customer Focus
  • Informing
  • Sales Focus
  • Integrity/Trust
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About This Employer

Embassy Suites by Hilton Baltimore Inner Harbor

222 St. Paul Place
Baltimore, MD 21202

(410) 727-2222

300 Room All Suite

embassysuites3.hilton.com

At A Glance

Welcome to the Embassy Suites Baltimore - Inner Harbor hotel. This convenient all-suite Baltimore hotel offers an ideal location in the heart of the downtown business district, just 10 miles from Baltimore/Washington International Thurgood Marshall Airport (BWI). Enjoy proximity to the famous Inner Harbor, National Aquarium and Science Center, and find shops, dining venues and the Mt. Vernon Cultural District, all within walking distance.

Our Embassy Suites hotel also connects to the Grand Historic Venue, offering 45,000 sq. ft. of elegant meeting space, making it one of the largest and most distinctive facilities in the state of Maryland for both social functions and group meetings.

This stylish Baltimore hotel offers a variety of spacious two-room suites. Check email with complimentary internet access and feel at home with the functional kitchenette. Maintain your exercise regimen in the fitness center and sparkling outdoor pool, then relax tired muscles in the soothing sauna.

  • All-suite hotel in the heart of Baltimore's downtown business district
  • Connected to Grand Historic Venue, offering over 45,000 sq.ft. of meeting space
  • Complimentary cooked-to-order breakfast and Evening Reception
  • Fitness center with yoga studio and sauna
  • Seasonal outdoor pool (open Memorial Day to Labor Day, 8:00am-8:00pm daily)
  • Complimentary high-speed internet access and business center