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Front Office Manager

posted January 11, 2019

Biltmore Farms Hotels
Asheville, NC
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Picture yourself here as a part of our award-winning Guest Services team!
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About This Job

You’ve always been a leader. You take control of any situation with a keen ability to provide logical solutions through communication, motivation and appreciation. You see a challenge and lead your team to overcome. All in a day’s work and sealed with a smile. Can you picture yourself at Biltmore Farms Hotels as a Front Desk Manager? We can.

As a Front Desk Manager, you will

  • Manage and motivate your entire team – communicating daily objectives to ensure overall guest enjoyment
  • Oversee room reservations and annual calendar
  • Take communication to the next level, providing clear direction to your team and unparalleled service to your guests
  • Be an operations budgeting and financial report guru
  • Stay on brand by managing all corporate marketing initiatives

Essential Elements

As this position requires considerable knowledge of computer systems, mathematical comprehension and thorough organization, the ideal candidate holds a four-year college degree and a minimum of two years’ experience as an assistant or front office manager. We also prefer a candidate who is CPR and/or First Aid certified. Safety first!

We are all a team at Biltmore Farms Hotels and together we each work as one to welcome our guests like family. As a leader, you will be asked to manage and motivate your team, while also assisting in basic front desk duties. Working as a team will be key to your success. Also, this position will require tact, diplomacy to defuse anger and conflict resolution. As William Langland once said “patience is a virtue.”

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About This Employer

Biltmore Farms Hotels

One Town Square Blvd., Suite 330
Asheville, NC 28803

(828) 274-1800

Management Company

www.biltmorefarmshotels.com

About Us

Imagine a place where people support your goals, where opportunities to grow exist, where you're welcomed like family. Picturing ourselves somewhere is the first step to getting there. Go ahead; picture yourself here at Biltmore Farms Hotels. WE SEE YOU HERE TOO.

Combining the best of the past with the brightest of the future is how Biltmore Farms Hotels delivers unmatched hospitality. With local hospitality roots dating back to the 1890s, and inspired by Vanderbilt traditions, Biltmore Farms Hotels is highly regarded for its award-winning guest service, positive work environment, and ideal locations. Properties include Hilton Asheville Biltmore Park, Doubletree by Hilton Asheville - Biltmore, Residence Inn Biltmore, and Hampton Inn & Suites Biltmore Village. Established in 1987, the family-owned company employs around 150 people. 

In 1987, Biltmore Farms Hotels first opened its doors to travelers visiting Ashevillle. Over the ensuing years, our guests have experienced nationally award winning service, due in no small part to this singular pursuit: Treat every person to an experience beftting a Vanderbilt.

Why Join Biltmore Farms Hotels?

  • Competitive salary
  • Signing bonuses
  • Comprehensive medical and dental
  • Vacation, sick and holiday pay
  • 401K retirement plan with employer matching
  • Phenomenal employee growth opportunity
  • Thriving work environments
  • Fun employee events and activities
  • Travel discounts

PLUS

  • After 60 days, receive a $100 SIGNING BONUS;
  • After 6 months, receive an ADDITIONAL $100!