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Lounge Supervisor - Top of the East Lounge

posted January 11, 2019

The Westin Portland Harborview
Portland, ME
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741475 l

About This Job

You have a watchful eye and an attentive nature that’s perpetually tuned in to server care and guest need. You generously share what you know and transfer issues into constructive opportunities.

Communications are fluid between management and shifts and operations are smooth. Your energy is high and potential for growth considerable. The Lounge Supervisor position with Interstate may be a great opportunity for you to realize your full potential.

As the Lounge Manager, you will

  • Monitor Lounge throughout hours of operation to provide high levels of quality service.
  • Be highly visible; interact with guests and associates; react quickly to items of concern. 
  • Perform administrative duties such as PAFs, payroll and schedules. Schedule appropriate staffing levels to ensure prompt, friendly and attentive service.
  • Maintain safety and sanitation standards to provide associates and guests with a safe environment by: 
    • Adhering to local and state sanitation/safety regulations
    • Posting sidework duties and checking daily
    • Develop cleaning schedules and complete schedule checklist

  • Ensure that service staff provide responsible service of alcoholic beverages. 
  • Maintain physical appearance of Lounge and bar equipment in good working condition through checklist and work order procedures.  Complete weekly inspections. 
  • Understand procedures for, and assist with, period-end inventory, maintenance of perpetual log and bar pars. 

Fundamentals

High school education or equivalent, with one to two years cash handling experience required. Host and serving experience is also helpful. Excellent written and verbal English communication skills are required, with a second language helpful. You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. The ability to use purchasing and point of sale systems is expected. This position requires full mobility, continuous movement, lifting and carrying up to 30 pounds.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

The Westin Portland Harborview

157 High Street
Portland, ME 04101

(207) 775-5411

289 Room Hotel

www.marriott.com

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Our Hotel

The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.