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Front of the House (FOH) Supervisor

posted February 10, 2019

Cliff Castle Casino-Hotel
Camp Verde, AZ
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664383 l

About This Job

Summary

Responsible for leading, supervising, and scheduling the front of the house staff of the Mountain Springs Buffet and Three Sisters Market.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Complete all departmental and HR paperwork in a timely, efficient and consistent manner.
  • Ensure adequate scheduling is provided in the event there are call-outs and PTO.
  • Provide training to staff on a department need to know basis.
  • Handle and resolve Guest complaints.
  • Takes control of the restaurant floor ensuring all aspects from Guest(s) seating, server rotation, server breaks, exceptional Guest service, shift change and equipment repairs are taken care.
  • Ensure a partnership exists with FOH Team Members to identify needs and opportunities. Supervise staff and mobilize departmental participation.
  • Maintain communication individually and collectively.
  • Provide a daily status report of all occurrences and incidents to the food management team.
  • Demonstrate ability to work effectively with all levels of management.
  • Ensure a maximum level of service and satisfaction throughout the department is achieved and maintained.
  • Make recommendations on new hires and evaluations.
  • Understand and make adjustments on ADP time tracking system.
  • Communicate with back of the house to order stock for front of the house as needed.
  • Make adjustments accurately and efficiently on Info-Genesis.
  • Perform other duties as assigned.

Mandatory Requirements

  • Maintain a high standard of professionalism.
  • Must be able to handle difficult situations.
  • Must be able to tactfully and professionally enforce discipline when needed.
  • Must possess strong problem solving, organizational and planning skills.
  • High School Diploma or G.E.D.
  • Must have three (3) years experience in the food service industry.
  • Must have two (2) to three (3) years previous supervisory experience.
  • Must have a Food Handlers certification or obtain within 30 days of hire.
  • Able to obtain applicable department license.
  • Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.
  • Ability to work in a fast paced atmosphere.
  • Must be computer literate.
  • Must be physically able to stand and walk for long periods of time.
  • Must be able to work all shifts including weekends, holidays and special events.
  • Must have employment eligibility in the U.S.
  • Effectively communicate in both written and verbal form.
  • Must be able to lift up to 40lbs.
  • Must adhere to department policies and procedures.
  • Must be able to work in a smoking environment.
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About This Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us

CLIFF CASTLE CASINO HOTEL

Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.

Employment 

A FAST-PACED, FUN, FRIENDLY PLACE TO WORK

Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.