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In-Room Dining Server

posted September 11, 2019

Palm Beach Marriott Singer Island Beach Resort & Spa
Singer Island Riviera Beach, FL
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Looking for an exciting career with an award winning ocean front resort? Look no further, join us at the Palm Beach Marriott Singer Island Beach Resort & Spa!
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About This Job

Palm Beach Marriott Singer Island Beach Resort & Spa is seeking a Full Time IRD Server to join our team at our award winning resort.


Job Description: Provide guests with the highest standards of food and beverage service, maintaining company and brand standards.  IRD is responsible for: set up; deliveries; and retrieval of room service trays. An associate may be To qualify for this position, one must be hospitable and demonstrate the ability to serve our guests in a friendly and courteous manner.  


ESSENTIAL FUNCTIONS


SERVICE
  • Greet and serve guests, following Marriott guidelines and all other details of our policies and procedures regarding the service of food and beverage.
  • Set cart to brand standard correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware; clean china with no chips or cracks; clean unspotted glassware.
  • Required to lift trays or push wheeled carts to deliver orders.
  • Know the menu in detail and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
  • Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) a supervisor when necessary.
  • Keep station neat and clean during service.
  • Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
  • Follow all guest check and money-handling procedures.
  • Use proper clearing and break-down procedures.
  • Return all food to the kitchen.
  • Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
  • Return clean serving equipment to proper storage area.
  • Help keep all storage areas clean and organized.
  • Inform management of any lost or damaged equipment, linen, etc.
  • Complete any assigned work duties.

GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.
  • Extend professionalism and courtesy to guests at all times.

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 

  • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.


About Palm Beach Marriott Singer Island Beach Resort and Spa

The Palm Beach Marriott Singer Island Beach Resort and Spa is a full service resort hotel, managed by Urgo Hotels & Resorts. As a Marriott employee you will receive discounts at Marriott hotels worldwide and great benefits: Medical, Dental, Vision, Company paid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

An Equal Opportunity Employer M/F/Disabled/Veterans and Drug Free Workplace

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About This Employer

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

(561) 340-1700

191 Room Hotel

www.marriott.com

Our Hotel

Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.