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Room Attendant/Suite Keeper

posted April 16, 2019

Embassy Suites by Hilton Atlanta Galleria
Atlanta, GA
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Looking for top notch cleaning specialists...join our Housekeeping Team at the Embassy Suites Atlanta Galleria!
756301 l

About This Job

Job Overview

Cleans rooms and halls in hotel/motel by performing the following duties.

What You Will Be Doing

  • Sorts, counts, folds, marks, or carries linens. Makes beds.
  • Replenishes supplies such as drinking glasses and writing supplies.
  • Cleans corridors and stairways.
  • Sweeps and scrubs bathroom floors.
  • Cleans rugs, carpets, upholstered furniture, and draperies.
  • Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
  • Empties wastebaskets, and empties and cleans ashtrays.
  • Transports trash and waste to disposal area.
  • Replenishes bathroom supplies. Replaces light bulbs.
  • Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.
  • Completes a quality check on the television, telephone, AC, and smoke detectors.
  • Removes any items left behind from room and takes to lost and found with proper documentation filled out.
  • Reports any maintenance related problems to the maintenance department through the proper communication channels.
  • Responsibility assumed for careful use of supplies issued for performance of cleaning and maintenance duties.
  • Proper uniform worn at all times.
  • Score of 90% or higher obtained on room inspections.
  • Acknowledgement and a pleasant greeting given to each and every guest.
  • Thorough knowledge of all in house product along with local area information to assist customer when needed.
  • Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
  • Team effort displayed in keeping the commercial area clean and neat.
  • Timely (within 10 minutes) response to customers needs for housekeeping supplies.
  • Guest name is used at all times upon entering an occupied room.
  • Associate will empower himself to accept any customer problem brought to their attention as there problem and do everything in their power to get the problem resolved.
  • All loaned equipment (irons, etc) will be returned to the FD immediately.
  • All vacant rooms will be checked daily to insure the status is correct.
  • Associate will assume the responsibility of maintaining the storerooms in a clean, neat, and organized state.
  • Associate must display a team attitude and assist co-workers when the need arises.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
  • Ability to print and speak simple sentences.
  • Ability to apply commonsense understanding to carry out simple one- or two-step instructions.
  • Ability to deal with standardized situations with only occasional or no variables.
  • While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and color vision.

Education: 

  • Less than high school education; or equivalent combination of education and experience.

Experience: 

  • Up to one month related experience or training.

Benefits:

  • Comprehensive Benefits Package (medical, dental, vision and more)
  • Holidays
  • Vacations/Sick/Personal Days
  • 401(k) - Employer Match
  • Hotel and F&B Discounts
  • Career Development/Training Opportunities/Growth
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About This Employer

Embassy Suites by Hilton Atlanta Galleria

2815 Akers Mill Road SE
Atlanta, GA 30339

(770) 984-9300

263 Room All Suite

embassysuites3.hilton.com

At A Glance

Embassy Suites by Hilton Atlanta Galleria is conveniently located in the Cumberland Galleria area of Cobb County in northwest Atlanta. Cobb Galleria Centre, Cobb Energy Performing Arts Centre, Atlanta Galleria Office Park and local businesses such as INPO, Travelport, Lockheed Martin, GE, Comcast, Home Depot, and Coca-Cola are nearby. Admire city views from our Downtown Atlanta hotel. Ride our complimentary shuttle to attractions within a 3-mile radius, like SunTrust Park – home to the Atlanta Braves since 2017.

To ensure a pleasant hotel stay experience for all guests the hotel has a 'no-party' policy in place for our suites. Additionally, for building fire safety precaution, no balloons allowed in the hotel at any time.

Host a business meeting, wedding or special event for up to 200 guests in our meeting and event rooms. We provide additional business services, including a BusinessLink™ Business Center, A/V equipment rental, faxing, copying and printing.


 

HVMG participates in the E-Verify program in certain locations, as required by law.