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General Manager

posted February 15, 2019

Residence Inn Boston Downtown/South End
Roxbury, MA
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711540 l

About This Job

Job Description

We are looking for a friendly, detail oriented General Manager to join our team!

RESPONSIBILITIES:

  • Recruit, interview and hire associates for assigned hotel(s)/Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Adhere to all Colwen and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Oversight of Sales, and Marketing, Food and Beverage, Front office and Guest services
  • Oversight of housekeeping and engineer functions
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Participate in sales and marketing process as well as ongoing community involvement
  • Maintain a strong knowledge of local market (e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
  • Active participation in budgeting and forecasting to maximize hotel revenue and profits
  • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
  • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
  • Participate in revenue management calls, sales calls and owner meetings
  • Balance cost controls with exceptional customer service and associate satisfaction
  • Manage vendor relationships and negotiate service agreements

Qualifications

  • 3+ years minimum as Hotel General Manager
  • Previous Marriott limited service and/or extended stay experience preferred
  • Familiar with common computer software programs
  • Proven track record of achieving results in all areas of a balanced scorecard
  • Strong organizational & leadership skills
  • Must be self-motivated and results oriented
  • Creative problem solving skills

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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About This Employer

Residence Inn Boston Downtown/South End

2001 Washington Street
Roxbury, MA 02119

(857) 776-3000

135 Room Extended Stay

www.marriott.com

Managed by

Our Hotel

Set a pace that suits you at Residence Inn by Marriott®. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like spacious studio, one- and two-bedroom suites with separate living and sleeping areas. A fully equipped kitchen ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to start mornings off right and evening social hours to end the day well. And, a fitness center for strengthening your body and soul. Relax and unwind when you want. And stay focused and productive when it's essential. At Residence Inn, we'll make sure you thrive during your stay.