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Front Desk Agent (Gallery Host)

posted March 27, 2019

Hyatt Place Dublin/Pleasanton
Dublin, CA
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Land a Fun and Exciting Career in Hospitality at Dublin's Leading Hotel, Hyatt Place Dublin/Pleasanton!
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About This Job

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical and Dental Coverage
  • Vacation PTO & Holiday/Sick PTO
  • Birthday Pay program
  • Direct Deposits
  • Hyatt Employee discounts up to 75% off

*Specific plans for specific positions

Compensation: 15.00

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About This Employer

Hyatt Place Dublin/Pleasanton

4950 Hacienda Drive
Dublin, CA 94568

(925) 828-9006

Hyatt Place Dublin/Pleasanton is the perfect hotel for business and leisure travelers. Carr America, Eksigent, Equity Administration Services, Kaiser Permanente, Micro Dental Laboratories, Oracle, Ross Stores, Camp Parks, Shaklee, Simpson Strong Tie and Xerox are all within minutes of the hotel. For your dining pleasure, there are several restaurants within one mile including Applebee’s, Lazy Dog, La Salsa, Fuddruckers, Black Angus, Matsu Sushi, and Five Guys.

 

Experience world class shopping at the Hacienda Crossings shopping center, located just outside our doors, or visit the San Francisco Premium Outlet only three miles from the hotel. Enjoy a day of fun at Dublin Wave Water Park, Pleasanton Regional Park or Blackhawk Museum. Play a round of golf at The Bridges Golf Course, catch a movie at Regal IMAX Theater or attend an event at Dublin Civic Center. Drive just 40 miles to reach the heart of downtown San Francisco or catch the BART just two miles from the hotel.


To learn more about Hyatt Place, click here.