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Front Desk Agent

posted September 25, 2019

Aloft Houston Downtown
Houston, TX
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Aloft Houston Downtown is looking for NEW TALENT MEMBERS!!!
497702 l

About This Job

JOB SUMMARY 

Known for its savvy, sassy, space the new Aloft Houston Downtown is looking for an experienced Front Desk Talent. The Front Desk Talent will be responsible for ensuring the needs of all guest are satisfied to include efficient check in and out, logging of guest request and concerns, and cash handling. 

 

JOB DUTIES & RESPONSIBILITIES 

  • Ensures 24/7 grab and go and retail store areas remain stocked
  • Responsible for answering internal and external calls ensuring to document and respond to any requests or concerns accordingly
  • Ability to effectively communicate over radio/telephone transmission
  • Greet and assist arriving, in-house and departing guest in accordance with brand standards.
  • Listen to and understand requests, respond with appropriate action and provide accurate information
  • Capture a method of payment for all guest transactions ensuring validity of payment used. Responsible for cash handling and proper cash drops after each shift
  • Receive and transmit mail, fax, phone and written messages for guest
  • Communicate with incoming shift associates by logging pertinent information in the pass on log and tracking software
  • Handle overbooked or walked in guests
  • Accept and record wake up calls
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
  • Remain calm and alert during emergency situations. Have a thorough knowledge of emergency procedures
  • Be knowledgeable about brand standards and programs and utilize them
  • Keep housekeeping and other departments informed of any special requests, late check-out and special need areas in the hotel
  • Answer inquiries pertaining to the hotel or local area
  • Develop a thorough knowledge of property management system, credit card processing machine, F&B systems
  • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  • Maintain cleanliness and organization of the front desk and public lobby space
  • Other duties as assigned

REQUIREMENTS

  • Customer service experience
  • Must be able to work on more than one task at a time and be able to communicate both verbally and in writing
  • Be able to work various shifts as needed
  • Basic computer skills
  • Requires the ability to read, write and speak the English language. Bilingual Spanish is a plus

KNOWLEDGE, SKILLS, & ABILITIES 

  • Understand and operate computers
  • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards
  • Must be able to understand and follow verbal and written instructions
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Must be organized and able to maintain a clean working environment
  • Must be able to stand, bend and kneel. Be able to move luggage or packages weighing up to 40lbs. 
  • Wear proper uniform at all times in accordance with the standards of appearance

Compensation: TBD

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About This Employer

Aloft Houston Downtown

820 Fannin Street
Houston, TX 77002

(713) 225-0200

168 Room Hotel

www.starwoodhotels.com

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arrive & explore: what’s nearby

Celebrate your style at Aloft Houston Downtown, a hip new hotel that’s surrounded by multinational corporations, sports venues, and world-class museums and theaters. We offer easy-breezy access to much of the Inner Loop via nearby METRORail stations.

stay & play: public spaces

Meet & mingle with friends at our w xyz(SM) bar, grab a sweet, savory, or healthy snack from re:fuel by Aloft(SM), our 24/7 pantry, or play in our re:mix(SM) lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access!

rest & refresh: Aloft rooms

Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.